Production Manager

Competitive salary, company car/allowance, plus benefits About The Vella Group The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed. About the Role We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements. Key Responsibilities Site Operations Management Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs. Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements. Implement and optimise workflows to minimise delays and maximise operational efficiency. Lead, motivate, and develop a team of technicians and apprentices. Conduct regular team meetings to communicate goals, updates, and expectations. Identify training needs and coordinate development programs to enhance skills and performance. Manage staff performance, including appraisals, performance improvement, and recognition of achievements. Customer Service Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally. Maintain clear communication with customers regarding repair progress and timelines. Monitor budgets, control costs, and work to achieve financial targets for the site. Health, Safety