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- Tasks: Deliver and collect vehicles while ensuring a top-notch customer experience.
- Company: Join The Vella Group, a leader in accident repair with over 30 years of expertise.
- Benefits: Enjoy 33 days holiday, comprehensive training, and exclusive discounts.
- Why this job: Be the face of a company that values quality and innovation in vehicle repair.
- Qualifications: CPC license required; strong customer service skills preferred.
- Other info: Dynamic role with opportunities for growth and community support.
The predicted salary is between 24000 - 36000 £ per year.
The Vella Group is a leading accident repair specialist with over 30 years of experience helping customers get back on the road quickly and safely. With 18 sites across the UK—and plans for continued growth—this is an exciting time to join a forward-thinking, customer-focused business. We are currently looking for a professional, CPC-qualified Customer Service Driver to join our team. In this role, you’ll be the face of our company, playing a vital part in delivering a first-class experience for our customers.
What You’ll Be Doing:
- Work closely with the Customer Service Reception team to ensure a seamless customer journey.
- Collect and deliver customer vehicles in a timely, safe, and professional manner.
- Represent the company with a courteous and positive attitude at all times.
- Perform basic vehicle checks and ensure recovery trucks are in safe working condition.
- Secure vehicles correctly using appropriate equipment and report any damage or safety concerns.
- Accept and manage customer payments (e.g. insurance excess, VAT) and issue receipts.
- Occasionally assist with minor vehicle tasks such as polishing or fitting small parts at customer locations.
- Complete all necessary paperwork accurately and promptly.
What We’re Looking For:
- Full CPC license and Digi Tachograph card (essential).
- Strong customer service skills and a friendly, professional manner.
- Good knowledge of local geography (preferred but not essential).
- Ability to safely operate and manoeuvre vehicles, including automatics and 4WDs.
- Responsible, reliable, and detail-oriented with a safety-first mindset.
What We Offer:
- 33 days holiday (including bank holidays).
- Comprehensive training– both internal and external.
- Enhanced maternity/paternity pay.
- Perkbox– Access to hundreds of exclusive discounts and rewards.
- Medicash– Free healthcare cash plan.
- Childcare vouchers or workplace nursery benefit.
- Free on-site parking.
- Full uniform provided.
Why Join The Vella Group?
Be part of a company that values quality, innovation, and people. We’re not just repairing vehicles—we’re building trust, supporting communities, and shaping the future of accident repair.
Job Types: Full-time, Permanent
Company Benefits:
- Company pension.
- Discounted or free food.
- On-site parking.
- Referral programme.
Ability to commute/relocate: Penrith CA11 9BL: reliably commute or plan to relocate before starting work (required).
Experience: Commercial driving: 1 year (preferred).
Customer Service Driver in Manchester employer: The Vella Group
Contact Detail:
The Vella Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Driver in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Vella Group. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their customer-focused approach.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Customer Service Driver role and rehearse your responses. Focus on showcasing your strong customer service skills and any relevant driving experience you have. We want you to shine!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and presentable. First impressions matter, especially in a customer-facing role. A smart appearance will help convey your reliability and professionalism.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for The Vella Group!
We think you need these skills to ace Customer Service Driver in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Service Driver position. Highlight your relevant experience, especially any customer service skills or driving qualifications. This shows us that you’re genuinely interested and have put thought into your application.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about what we do at The Vella Group.
How to prepare for a job interview at The Vella Group
✨Know the Company Inside Out
Before your interview, take some time to research The Vella Group. Understand their values, mission, and what sets them apart in the accident repair industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Driver, you'll be the face of the company. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly, professional manner and how you handle challenging situations with a positive attitude.
✨Demonstrate Your Driving Expertise
Make sure to discuss your driving experience, especially with different vehicle types. Be ready to talk about your CPC qualifications and any relevant driving scenarios you've encountered. This will reassure them of your ability to operate vehicles safely and efficiently.
✨Prepare for Practical Questions
Expect questions related to vehicle checks and safety protocols. Brush up on basic vehicle maintenance and be prepared to explain how you would ensure the recovery trucks are in safe working condition. Showing your attention to detail and safety-first mindset will make a great impression.
