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- Tasks: Deliver exceptional customer service and manage vehicle collections seamlessly.
- Company: Join a dynamic team focused on customer satisfaction and professional growth.
- Benefits: 33 days holiday, ongoing training, health cover, and exclusive discounts.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
- Other info: Flexible role with opportunities for continuous professional development.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Service Representative plays a key role in delivering exceptional service in line with company policies and procedures. This position focuses on ensuring that all customer queries are handled promptly, courteously, and efficiently. The role also involves coordinating the collection and delivery of customer vehicles and courtesy cars, ensuring a seamless experience from start to finish.
Key Duties and Responsibilities:
- Provide outstanding customer service by understanding and meeting customer needs and expectations.
- Maintain a professional presence at the reception desk, ensuring all customer queries are handled promptly and effectively.
- Manage dissatisfied customers calmly and escalate any complaints to the Bodyshop Manager as appropriate.
- Initiate and maintain accurate job documentation, customer records, and follow-up systems.
- Follow correct procedures when issuing courtesy vehicles, ensuring all paperwork is completed accurately.
- Explain courtesy vehicle features and fuel requirements to customers.
- Stay informed and up to date with insurance company policies, including courtesy car provisions and labour rates.
- Ensure all courtesy vehicles are covered by comprehensive insurance before release and that any applicable excess or contributions are clearly explained to the user.
- Confirm all customer payments have been received before releasing completed vehicles.
- Coordinate with drivers to ensure all transport documentation is completed and schedules are followed.
- Communicate with the workshop to confirm vehicle completion times, update customers on progress, and advise of any delays or changes.
- Liaise with the Bodyshop Manager and team regarding customer arrivals and specific issues.
- Comply with company policies, procedures, and all Service Level Agreement (SLA) requirements.
- Assist customers with booking vehicles for repair as required.
- Maintain accuracy of all system portals and ensure data is kept up to date.
Additional Requirements:
This role requires flexibility. Additional or alternative duties may be assigned from time to time, and occasional work at other company locations may be required. Attendance at relevant training courses will also form part of the role to support continuous professional development.
What’s In It for You:
- 33 days holiday (including bank holidays)
- Ongoing training and development – we invest in our people
- Enhanced maternity & paternity pay
- Perkbox – unlock exclusive discounts and rewards
- MediCash – free health cover
- Uniform provided
Job Types: Full-time, Permanent
- Company pension
- Private medical insurance
- Referral programme
- Sick pay
Are you well versed in the use of Microsoft products - namely Outlook, Word (and Excel)?
Customer Service Advisor in Knowsley employer: The Vella Group
Contact Detail:
The Vella Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Knowsley
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions ready. It shows you're engaged and interested in the role, plus it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor in Knowsley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in handling customer queries and any relevant skills that align with our company values. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role is all about delivering exceptional service, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively managed customer interactions in the past.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share specific instances where you’ve successfully resolved customer issues or complaints. This will show us that you’re not just a great communicator, but also a proactive problem-solver.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Vella Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key duties and responsibilities listed in the job description. This will help you demonstrate how your skills align with what the company is looking for.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in this role. Prepare examples of how you've handled difficult customers or resolved complaints in the past. This shows that you can manage dissatisfied customers calmly and effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions, demonstrating your ability to communicate well with customers and colleagues alike.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
