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- Tasks: Lead a dynamic team in managing bodyshop operations and ensuring top-notch customer service.
- Company: Join The Vella Group, a leading accident repair specialist with over 30 years of experience.
- Benefits: Enjoy competitive salary, generous holiday, pension scheme, and discounts on retail and travel.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for quality and teamwork.
- Other info: Opportunity for career growth and continuous training in a supportive culture.
The predicted salary is between 50000 - 55000 £ per year.
Contract: Full time, Permanent
Hours: 45 hours per week - Monday to Friday
Location: Stoke-on-Trent
Salary: £50,000 - £55,000 plus car/allowance and bonus (OTE up to £80,000 per annum)
About The Vella Group
The Vella Group is one of the UK's leading accident repair specialists, with over 30 years' experience supporting drivers and insurer partners. Operating across a growing network of modern bodyshops, The Vella Group is committed to technical excellence, outstanding customer service, and continuous investment in people, equipment, and innovation.
Role Overview
We are seeking a Bodyshop Manager to lead our site in Stoke-on-Trent. In this role, you will oversee all operational and technical activities, managing workflow, supporting technicians and support staff, ensuring compliance, and maintaining excellent relationships with customers, suppliers, and Work Providers. You will drive productivity, lead daily production meetings, and ensure the highest standards are achieved across the site, from estimate to vehicle return.
Key Responsibilities
- Operational & Production Leadership
- Manage all repair, estimating, and production processes, ensuring efficiency, accuracy, and adherence to repair methodologies.
- Oversee daily workflow, producing schedules and leading production meetings to review performance and plan upcoming work.
- Achieve consistent labour utilisation, ensuring technicians' skills are fully deployed and productivity targets are met.
- Identify production constraints and elevate to the Operations Manager when needed.
- Support all site departments to maintain smooth and collaborative operations.
- Customer Experience & Work Provider Management
- Act as senior point of contact for customer complaints, resolving issues professionally and maintaining high satisfaction.
- Build and maintain strong relationships with Work Providers, understanding contracts and negotiating effectively.
- Keep customers informed throughout the repair journey, communicating updates, changes, and expectations clearly.
- Estimating, Administration & Compliance
- Ensure supplementary estimates are produced and submitted promptly with supporting images in line with contractual agreements.
- Maintain accurate notes and updates in internal management systems to track claim progression.
- Monitor workloads to meet internal and contractual SLA requirements.
- Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements.
- Conduct final QC checks to maintain repair quality.
- People Leadership
- Lead, motivate, and support all onsite staff, fostering a high-performance culture.
- Oversee on-the-job training for new and existing team members.
- Conduct regular performance reviews and develop staff with clear expectations and growth plans.
- Promote a team culture centred on quality, safety, and accountability.
- Quality, Safety & Site Standards
- Stay up to date with repair methods, technology, and manufacturer guidelines.
- Maintain housekeeping standards and ensure equipment is properly maintained.
- Drive continuous improvements in processes, efficiency, and overall site performance.
Additional Expectations
- Flexibility to undertake additional duties as required, including support at other sites.
- Attend training courses to stay current with industry standards and company policies.
What You'll Get in Return
- 33 days holiday including bank holidays
- Pension scheme & death in service insurance
- Enhanced maternity & paternity pay
- Access to Perkbox - discounts on retail, travel, and more
- MediCash - free healthcare support
- Internal and external training to develop your skills
- Childcare support - vouchers or workplace nursery benefit
- Free parking and provided uniform
This is an on-site role based in Stoke-on-Trent, Staffordshire. Ready to bring your skills to a team that values quality, teamwork, and career development? Apply now and become part of our growing success story.
Site Manager in Huntley employer: The Vella Group
Contact Detail:
The Vella Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Manager in Huntley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Site Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching The Vella Group and understanding their values and operations. Tailor your responses to show how your experience aligns with their commitment to technical excellence and customer service. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your leadership style and how you handle operational challenges. This will help you articulate your thoughts clearly when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Site Manager in Huntley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Site Manager role. Highlight your experience in operational leadership and customer management, as these are key for us at The Vella Group.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've driven productivity and managed teams in the past.
Showcase Your Compliance Knowledge: Since compliance is crucial in our industry, be sure to mention any relevant experience you have with regulations like BSI 10125 or HSE. This will show us you understand the importance of safety and quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Vella Group
✨Know the Company Inside Out
Before your interview, take some time to research The Vella Group. Understand their values, mission, and recent developments in the accident repair industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Prepare for Operational Questions
As a Site Manager, you'll need to demonstrate your expertise in managing workflows and production processes. Be ready to discuss specific examples from your past experience where you've improved efficiency or resolved operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your People Skills
This role requires strong leadership and communication skills. Think of instances where you've successfully led a team or handled customer complaints. Highlight how you motivate staff and foster a positive work environment, as this is crucial for maintaining high standards at the site.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.