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- Tasks: Lead a dynamic team in managing site operations and ensuring top-notch customer service.
- Company: Join The Vella Group, a leading accident repair specialist with over 30 years of experience.
- Benefits: Enjoy competitive salary, generous holiday, pension scheme, and discounts on retail and travel.
- Why this job: Make a real impact in a role that values quality, teamwork, and career growth.
- Qualifications: Experience in operational leadership and a passion for customer satisfaction.
- Other info: Flexible working environment with opportunities for training and development.
The predicted salary is between 50000 - 55000 £ per year.
Stoke-on-Trent £50,000 – £55,000 plus car/allowance and bonus (OTE up to £80,000 per annum)
About The Vella Group
The Vella Group is one of the UK’s leading accident repair specialists, with over 30 years’ experience supporting drivers and insurer partners. Operating across a growing network of modern bodyshops, The Vella Group is committed to technical excellence, outstanding customer service, and continuous investment in people, equipment, and innovation.
Bodyshop Manager Role Overview
We are seeking a Bodyshop Manager to lead our site in Stoke-on-Trent. In this role, you will oversee all operational and technical activities, managing workflow, supporting technicians and support staff, ensuring compliance, and maintaining excellent relationships with customers, suppliers, and Work Providers. You will drive productivity, lead daily production meetings, and ensure the highest standards are achieved across the site, from estimate to vehicle return.
Key Responsibilities
- Operational & Production Leadership
- Manage all repair, estimating, and production processes, ensuring efficiency, accuracy, and adherence to repair methodologies.
- Oversee daily workflow, producing schedules and leading production meetings to review performance and plan upcoming work.
- Achieve consistent labour utilisation, ensuring technicians’ skills are fully deployed and productivity targets are met.
- Identify production constraints and escalate to the Operations Manager when needed.
- Support all site departments to maintain smooth and collaborative operations.
- Customer Experience & Work Provider Management
- Act as senior point of contact for customer complaints, resolving issues professionally and maintaining high satisfaction.
- Build and maintain strong relationships with Work Providers, understanding contracts and negotiating effectively.
- Keep customers informed throughout the repair journey, communicating updates, changes, and expectations clearly.
- Estimating, Administration & Compliance
- Ensure supplementary estimates are produced and submitted promptly with supporting images in line with contractual agreements.
- Maintain accurate notes and updates in internal management systems to track claim progression.
- Monitor workloads to meet internal and contractual SLA requirements.
- Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements.
- Conduct final QC checks to maintain repair quality.
- People Leadership
- Lead, motivate, and support all onsite staff, fostering a high‑performance culture.
- Oversee on‑the‑job training for new and existing team members.
- Conduct regular performance reviews and develop staff with clear expectations and growth plans.
- Promote a team culture centred on quality, safety, and accountability.
- Quality, Safety & Site Standards
- Stay up to date with repair methods, technology, and manufacturer guidelines.
- Maintain housekeeping standards and ensure equipment is properly maintained.
- Drive continuous improvements in processes, efficiency, and overall site performance.
Additional Expectations
- Flexibility to undertake additional duties as required, including support at other sites.
- Attend training courses to stay current with industry standards and company policies.
What You’ll Get In Return
- 33 days holiday including bank holidays
- Pension scheme & death in service insurance
- Enhanced maternity & paternity pay
- Access to Perkbox - discounts on retail, travel, and more
- MediCash - free healthcare support
- Internal and external training to develop your skills
- Childcare support - vouchers or workplace nursery benefit
- Free parking and provided uniform
Working Hours
Monday to Friday 45 hours per week
Location
This is an on‑site role based in Stoke-on-Trent, Staffordshire
Ready to bring your skills to a team that values quality, teamwork, and career development? Apply now and become part of our growing success story.
Site Manager in Stoke-on-Trent employer: The Vella Group Repair Centres
Contact Detail:
The Vella Group Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend local events, and join relevant online groups. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills effectively when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Site Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Site Manager role. Highlight your experience in operational leadership, customer management, and compliance. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for The Vella Group. Share specific examples of how you've driven productivity and managed teams effectively.
Showcase Your People Skills: As a Site Manager, people leadership is key. In your application, mention how you’ve motivated teams and resolved conflicts. We love candidates who can foster a high-performance culture!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Vella Group.
How to prepare for a job interview at The Vella Group Repair Centres
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of the role. Understand the key responsibilities like managing repair processes and leading production meetings. Familiarise yourself with The Vella Group’s values and how they prioritise customer service and technical excellence.
✨Showcase Your Leadership Skills
As a Site Manager, you’ll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you’ve successfully managed staff, resolved conflicts, or improved productivity. This will show that you can foster a high-performance culture.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as customer complaints or production constraints. Think through potential scenarios and how you would approach them, highlighting your problem-solving skills and ability to maintain strong relationships with customers and suppliers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company’s future plans, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.