At a Glance
- Tasks: Deliver outstanding customer service and manage vehicle collections and deliveries.
- Company: The Vella Group, a leading accident repair specialist in the UK.
- Benefits: 33 days holiday, training opportunities, pension scheme, and exclusive discounts.
- Other info: Part-time role with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a proactive attitude; experience is a plus.
The predicted salary is between 29724 - 29724 £ per year.
About The Vella Group
The Vella Group is one of the UK’s leading accident repair specialists, known for delivering high-quality repairs and exceptional customer service. With multiple sites across the UK and strong partnerships with insurers and manufacturers, we pride ourselves on our professional standards, investment in our people, and commitment to continuous improvement.
About The Role
We are looking for a proactive and customer-focused Customer Services Advisor to join our team. This role is key to delivering outstanding customer service in line with company policies and procedures. You will be the first point of contact for customers, ensuring queries are handled promptly and professionally while coordinating vehicle collections, deliveries, and courtesy cars.
Key Responsibilities
- Deliver excellent customer service by understanding customer needs and expectations
- Maintain a professional presence at the reception desk, dealing with customer queries efficiently
- Handle dissatisfied customers calmly and escalate complaints to the General Manager or Production Manager when required
- Create and manage job documentation, customer records, and follow-up systems
- Arrange vehicle collections and deliveries, including courtesy vehicles
- Issue courtesy cars following correct procedures and ensure all paperwork is completed accurately
- Explain courtesy car controls, fuel requirements, insurance cover, excesses, and any additional contributions
- Maintain up-to-date knowledge of insurance company policies, including courtesy car provision and labour rates
- Ensure vehicles are not released until payment confirmation is received
- Liaise with drivers to ensure paperwork is completed and transport schedules are followed
- Work closely with the workshop, production manager, and assistants to monitor vehicle progress and update customers on completion times or delays
- Assist customers with booking vehicles in for repair when required
- Ensure all customer portals are kept accurate and up to date
- Carry out general administrative duties, including end-of-day cash handling
- Adhere to all company policies, procedures, and SLA requirements
About You
- Strong communication and customer service skills
- Calm and professional when dealing with complaints or challenging situations
- Highly organised with excellent attention to detail
- Confident using computer systems and online portals
- Able to work well as part of a team and liaise with multiple departments
- Previous customer service or automotive/insurance experience is desirable but not essential
Benefits
- 33 days holiday
- Internal and external training opportunities
- Pension scheme and death in service insurance
- Enhanced maternity and paternity pay
- Perkbox – access to hundreds of exclusive discounts and rewards
- Medicash – free healthcare scheme
- Childcare vouchers or workplace nursery benefit
- Free on-site parking
Job Type: Part time
Customer Service Advisor in Great Harwood employer: The Vella Group Repair Centres
The Vella Group is an exceptional employer, offering a supportive work culture that prioritises professional development and employee well-being. Located in Great Harwood, our Customer Service Advisors benefit from competitive pay, generous holiday allowances, and access to extensive training opportunities, all while being part of a team dedicated to delivering outstanding customer service in the automotive repair industry.
Contact Details:
The Vella Group Repair Centres Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Great Harwood
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Vella Group Repair Centres and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Vella Group Repair Centres and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in Great Harwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Vella Group Repair Centres.
Get Familiar with Our Brand:Before applying, take some time to learn about The Vella Group Repair Centres and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Vella Group Repair Centres
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Vella Group Repair Centres.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Vella Group Repair Centres will surely appreciate.
