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For Companies At a Glance
- Tasks: Provide expert technical support and optimise manufacturing processes for customer satisfaction.
- Company: Join VEKA, a global leader in PVCu window systems with a collaborative culture.
- Benefits: Enjoy healthcare cash plans, pension contributions, profit sharing, and discounted gym memberships.
- Why this job: Make a real impact by solving complex challenges in a dynamic environment.
- Qualifications: Experience in window/door manufacturing and strong problem-solving skills required.
- Other info: Embrace diversity and grow within a supportive global community.
The predicted salary is between 36000 - 60000 £ per year.
The role
We are seeking a skilled Technical Service Engineer to play a critical role in driving our success and ensuring customer satisfaction. As a market leader, our reputation is built on delivering exceptional products and services. This role is essential in maintaining that standard by providing expert technical support, strengthening customer relationships, and optimising manufacturing processes. If you thrive on solving complex challenges and want to make a real impact, this is the opportunity for you!
What you\’ll do
- Review manufacturing methods and machinery capabilities for new and existing customers, providing advice on best practices.
- Lead tooling audits for potential new customers, offering guidance on specific setup costs.
- Oversee new customer setups, ensuring they are delivered within agreed costs and timelines.
- Collaborate with the sales team and customers to develop and implement improvement plans.
- Deliver product training to internal and external stakeholders.
- Conduct customer site audits to assess requirements and agree on actions.
- Investigate quality concerns raised by customers and relay necessary details to the Customer Service department within agreed timescales.
- Fully utilise the CRM system to ensure proactive planning and maintain high-quality, accurate data.
- Work with Product and Technical teams to support the development of new products.
- Manufacture and supply product samples as needed.
- Plan and facilitate all aspects of tooling delivery and installation for customers.
- Maintain up-to-date knowledge of industry products and manufacturing methods, sharing insights with the relevant teams.
What you\’ll need
- A proven track record in window/door manufacturing and installation, with a solid understanding of related disciplines and techniques.
- A technical mindset and excellent problem-solving skills.
- Experience engaging with customers in high-pressure environments.
- A proactive, self-starter attitude.
- Strong time management and organisational skills.
- A customer-focused approach.
- Willingness to travel.
What you\’ll get
- Healthcare cash plan
- Pension (6% employer contribution)
- Annual profit share (uncapped)
- Discounted gym membership
- Company vehicle
What we do
VEKA has been leading the global development of PVCu window systems for over 50 years, through design, innovation and customer focus. With factories in over 40 countries across Europe, Asia and America, VEKA is the world’s largest manufacturer of extruded PVCu products.
At VEKA, we are more than just a workplace; we are a global community of passionate individuals dedicated to excellence. We are innovators, constantly pushing boundaries to shape the future of our industry. We are collaborators, creating a culture of teamwork, accountability and mutual support. We are committed to the growth and development of our people because we believe that when our employees thrive, so does our organisation.
#WeAreVEKA – Are You?
VEKA embraces diversity and inclusion, welcoming applicants from all backgrounds. Join us in cultivating a workplace that celebrates individuality and promotes collaboration.
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Technical Service Engineer - Scotland employer: The VEKA UK Group
Contact Detail:
The VEKA UK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer - Scotland
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Technical Service Engineer role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge and think about how you’d tackle real-world problems. We want to see how you’d shine in high-pressure situations, so practice makes perfect!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of challenges you’ve faced in window/door manufacturing. We love hearing about how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who align with our values at VEKA.
We think you need these skills to ace Technical Service Engineer - Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Engineer role. Highlight your experience in window/door manufacturing and any relevant technical skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our success. Be sure to mention specific experiences that demonstrate your problem-solving skills.
Showcase Your Customer Focus: Since customer satisfaction is key for us, make sure to include examples of how you've successfully engaged with customers in high-pressure situations. We love seeing how you’ve made a positive impact on customer relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The VEKA UK Group
✨Know Your Stuff
Make sure you brush up on your knowledge of window and door manufacturing processes. Familiarise yourself with the latest industry trends and techniques, as well as the specific products offered by the company. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex challenges in previous roles. Think about situations where you improved processes or resolved customer issues. This will demonstrate your technical mindset and ability to thrive under pressure, which is crucial for a Technical Service Engineer.
✨Engage with the Interviewers
Don’t just wait for questions; engage with your interviewers. Ask insightful questions about their current projects or challenges they face. This shows that you're proactive and genuinely interested in contributing to their success, which aligns perfectly with their customer-focused approach.
✨Highlight Your Customer Focus
Since this role involves a lot of customer interaction, be ready to share experiences where you’ve successfully built relationships or handled difficult situations with clients. Emphasising your customer-centric attitude will resonate well with the company's values and mission.
