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- Tasks: Lead membership and supporter services while managing our new CRM system.
- Company: Join The Vegan Society, promoting a compassionate lifestyle for all beings.
- Benefits: Enjoy flexible hours, 28 days leave, and a supportive team environment.
- Why this job: Make a real impact in animal welfare and sustainability with a passionate team.
- Qualifications: Experience in membership organisations and CRM administration is essential.
- Other info: This role requires adherence to a vegan lifestyle as part of our values.
The predicted salary is between 26500 - 37000 £ per year.
The Vegan Society exists to promote a lifestyle where humans do not exploit non-human animals for the purposes of food, clothing or anything else.
We have an exciting opportunity for a Senior CRM and Supporter Services Officer to join our team, taking the lead on managing our membership and supporter administration while overseeing the development of our new Dynamics CRM system.
What You Will Receive
- Salary of £31,586 - £37,035 per annum, depending on experience
- 28 days leave + 8 public bank holidays
- Ethical pension scheme
- Flexible working hours
- Employee Assistance Programme
- Health cash-back scheme
- A fun and supportive team
- Cycle to work scheme
- Compassionate leave
- Death in service benefit
What You Will Do
As a Senior CRM and Supporter Services Officer, you will oversee the delivery of our supporter services function while driving the ongoing development and effective administration of our CRM system. Specifically, you will:
- Supervise the workload of the Supporter Services Co-ordinator (Membership) and the Supporter Services and Digital Content Assistant
- Implement strategies to recruit and retain members
- Provide regular reports on membership and produce Gift Aid reports for HMRC
What You Must Have
To be considered as a Senior CRM and Supporter Services Officer, you will need:
- Experience of working in a membership organisation
- Experience in line management
- Experience in the administration of a membership CRM
- Computer literacy with strong MS Office skills, including the ability to analyse and manipulate data
- A vegan lifestyle and passion for animal welfare, human and planetary health
- To be an organised and enthusiastic team player with the ability to work independently
Other organisations may call this role CRM Officer, Supporter Engagement Officer, Membership Services Manager, CRM and Membership Manager, or Supporter Services Lead.
A Bit More About Us
We believe in a world where resources are used in a sustainable way for the current population and future generations, and no-one goes hungry. We're progressive, forward focused and work to make veganism easily adoptable and widely recognised as the key approach to reducing animal suffering and environmental damage. Through a range of initiatives, products and programmes, we are bringing veganism into the mainstream, raising the profile of the vegan lifestyle and progressing the global movement.
Further Information
- Location: Birmingham
- Working Style: Remote, occasional travel to Birmingham office
- Contract: Full-Time, Permanent
- Closing Date: 4th May 2025
Veganism is at the heart of our values and mission, and it is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle. The Occupational Requirement section of the Equality Act 2010 applies. We also promote a workplace where everyone is included, are users of the Disability Confident scheme and aim to create an environment where everyone can be their whole selves.
Next Steps
To apply for the role of Senior CRM and Supporter Services Officer, please select the button shown. For any reasonable adjustments to the recruitment process, please get in touch. Contact details can be found on the Vegan Society website.
Senior CRM and Supporter Services Officer in Birmingham employer: The Vegan Society
Contact Detail:
The Vegan Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM and Supporter Services Officer in Birmingham
✨Tip Number 1
Familiarise yourself with the Vegan Society's mission and values. Understanding their commitment to veganism and animal welfare will help you align your passion with their goals, making you a more compelling candidate.
✨Tip Number 2
Network with current or former employees of the Vegan Society. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Showcase your experience with CRM systems, particularly Dynamics. If you have specific examples of how you've improved processes or user engagement in previous roles, be ready to discuss these in detail.
✨Tip Number 4
Prepare to discuss your approach to team management and member recruitment strategies. Highlighting your leadership style and innovative ideas for engaging supporters will demonstrate your readiness for this role.
We think you need these skills to ace Senior CRM and Supporter Services Officer in Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior CRM and Supporter Services Officer position. Tailor your application to highlight relevant experience in membership organisations and CRM administration.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in line management and any previous roles that involved supporter services or CRM systems. Use specific examples to demonstrate your skills and achievements in these areas.
Show Your Passion: Since the Vegan Society values a commitment to veganism and animal welfare, make sure to express your passion for these causes in your application. Share any personal experiences or initiatives that reflect your dedication to a vegan lifestyle.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Vegan Society
✨Show Your Passion for Veganism
Make sure to express your genuine passion for veganism and animal welfare during the interview. The Vegan Society values candidates who align with their mission, so share your personal journey and how it connects to their goals.
✨Demonstrate CRM Experience
Be prepared to discuss your experience with CRM systems, particularly in a membership organisation. Highlight specific examples of how you've managed or improved CRM processes in previous roles, as this will be crucial for the position.
✨Highlight Leadership Skills
Since the role involves line management, be ready to talk about your leadership style and experiences. Share examples of how you've successfully supervised teams, managed workloads, and implemented strategies to enhance team performance.
✨Prepare for Data Analysis Questions
Given the importance of data analysis in this role, brush up on your MS Office skills, especially Excel. Be ready to discuss how you've used data to inform decisions or improve processes in past positions, as this will demonstrate your analytical capabilities.
