At a Glance
- Tasks: Manage client accounts and ensure high-quality service for Vegan Trademark clients.
- Company: Join The Vegan Society, a forward-thinking organisation promoting veganism.
- Benefits: Competitive salary, flexible hours, 28 days leave, and health benefits.
- Other info: Remote work with occasional travel; diversity and inclusion are valued.
- Why this job: Make a real impact in a supportive team while promoting a healthy lifestyle.
- Qualifications: Experience in account management and strong relationship-building skills required.
We have an exciting opportunity for a full-time Account Manager to join our team, on a 12-month fixed-term basis. The Account Manager will deliver proactive account management across a portfolio of Vegan Trademark clients, ensuring renewals are completed efficiently and to a high standard. The role will focus on client retention, revenue generation, relationship management and delivering excellent customer service while supporting the continued growth of the Trademark scheme.
What we offer:
- A starting salary of £31,022 - £33,699, depending on experience
- 28 days’ leave + 8 public bank holidays (25 days’ annual leave and 3 closure days)
- Ethical pension scheme (5-7% employer contribution)
- Flexible working hours
- Employee Assistance Programme and health cash-back scheme
- A fun and supportive team
- A solution-focused atmosphere and hard-working environment
- Cycle to work scheme
- Animal companion compassionate leave
- Death in service benefit
If you are looking to join a forward-thinking organisation that champions a healthy working culture, then we have the perfect opportunity for you. In this highly rewarding role, you will have the chance to make an enormous impact on the culture of our progressive organisation. We will provide you with ample professional support and opportunities for career growth as you join us on our mission.
Key responsibilities of the role:
As an Account Manager, you will be responsible for managing a portfolio of Vegan Trademark renewals, building strong client relationships and supporting account retention and revenue growth. You will work closely with clients and internal teams to co-ordinate solutions, maintain accurate CRM records, deliver forecasting updates and ensure a high standard of customer service across all client interactions.
What are we looking for?
- Extensive experience in account management and client relationship management
- Experience of supporting client retention and revenue growth activities
- Experience of supporting customers within a B2B or commercial environment
- The ability to manage multiple priorities, work to deadlines and deliver positive client outcomes
- Experience of implementing and planning account management or customer engagement activities
- A high level of knowledge and understanding of customer service principles and relationship management
- Experience of using CRM systems and Microsoft Office applications
- GCSE English, Maths & Science (A-C) or equivalent qualification
For a full list of duties, responsibilities, and personal criteria, please refer to the full job description and person specification.
Closing date for applications: Friday 5th June 2026
The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged. Although our registered office is in Birmingham, this role is predominantly remote with occasional travel for in-person meetings and events. You do not need to be Birmingham based to apply.
About us:
The Vegan Society makes veganism more accessible and easier to adopt by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media.
Equality, Diversity and Inclusion:
The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.
If you are interested in applying for the role of Account Manager, please click on the apply button.
Account Manager in Birmingham employer: The Vegan Society
The Vegan Society is an exceptional employer that fosters a supportive and inclusive work culture, offering flexible working hours and a range of benefits including a generous leave policy and an ethical pension scheme. As an Account Manager, you will have the opportunity to make a meaningful impact while enjoying professional growth in a forward-thinking organisation dedicated to promoting veganism and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. We want to see how you align with our mission at The Vegan Society, so be ready to share your passion for veganism and client management!
✨Tip Number 3
Practice your pitch! You’ll need to showcase your experience in account management and client retention. We suggest rehearsing answers to common interview questions to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in account management and client relationships, especially in a B2B environment. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about veganism and how you can contribute to our team. Keep it engaging and relevant to the role – we love a good story!
Showcase Your Customer Service Skills:Since this role focuses on delivering excellent customer service, make sure to highlight any relevant experiences. Share examples of how you've successfully managed client relationships and resolved issues in the past.
Apply Early!:Don’t wait until the last minute to apply! We encourage early applications as we may contact shortlisted candidates before the closing date. Head over to our website and get your application in – we can't wait to hear from you!
How to prepare for a job interview at The Vegan Society
✨Know Your Clients
Before the interview, take some time to research the Vegan Trademark clients you'll be managing. Understand their needs and how the Vegan Society supports them. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight specific strategies you used for client retention and revenue growth, as these are key aspects of the Account Manager role.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining accurate CRM records, brush up on your knowledge of CRM systems. If you have experience with specific platforms, be ready to discuss how you've used them to enhance customer service and manage accounts effectively.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to coordinate solutions for clients or overcome challenges in account management. Be prepared to share these stories during the interview, as they will illustrate your ability to deliver positive client outcomes in a fast-paced environment.
