At a Glance
- Tasks: Coordinate incident management and enhance operational resilience for critical services.
- Company: Join Vanguard, a leading investment management company with a collaborative culture.
- Benefits: Enjoy a hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career development opportunities in a supportive environment.
- Why this job: Make a real impact by ensuring service continuity during disruptions and optimising processes.
- Qualifications: Relevant experience in operations, risk, or resilience; strong communication and analytical skills.
The predicted salary is between 70000 - 85000 £ per year.
As part of the FAS TA Oversight team, in this role you will help ensure Vanguard can continue to deliver critical services to clients and internal stakeholders during periods of disruption predominantly focused on the Transfer Agent client journey for our UK and Irish funds.
The role supports Incident Management, Business Continuity, Operational Resilience activities as well as Operational Optimisation, helping the business prepare for, respond to, recover from and learn from operational incidents and optimising operational processes for risk reduction and efficiencies.
You will play a key role in coordinating high-priority incidents, supporting resilience testing and recovery planning, driving post-incident improvements, and providing governance and reporting across incident and resilience activities as well as reviewing existing processes to identify and implement robust process enhancements.
Working across business, technology and third-party partners, you will help strengthen third party resilience capabilities and ensure effective outcomes during disruption.
This is a highly collaborative role, partnering with teams across Transfer Agency Oversight, Client Services, Product, Technology, Delivery, Risk, Compliance, Legal and external providers to support continuous improvement and operational resilience.
- Details: Duties and responsibilities
- Coordinate and manage all incidents and disruptions to Transfer Agency services, ensuring timely resolution, appropriate escalation, and effective stakeholder communication.
- Coordinate stakeholder communications and updates throughout the incident lifecycle.
- Facilitate post-incident reviews, lessons learned and remediation activities.
- Produce incident, resilience and governance reporting, metrics and management information.
- Support the maintenance and enhancement of incident management, business continuity and operational resilience frameworks.
- Maintain and update business continuity plans, recovery documentation and supporting artefacts.
- Support Important Business Service (IBS) mapping, resilience assessments and dependency analysis.
- Coordinate and participate in resilience testing, recovery exercises and scenario-based simulations.
- Support governance forums, risk reviews and resilience working groups.
- Assist in the oversight of third-party adherence to KPIs and third -party relationships focusing on resiliency and long-term success.
- Provide analysis, documentation and programme support across Resilience & Recovery initiatives.
- Support awareness, training and onboarding activities for resilience and incident management processes.
- Identify trends, risks and opportunities to improve operational resilience, recovery capability and client outcomes.
- Develop expertise in incident management, business continuity, operational resilience and industry best practices.
- Deep dive into end to end processes across the TA Oversight team to identify opportunities to optimise and prevent issues through ongoing process improvements.
- Key Skills & Capabilities
- Incident Management & Coordination
- Operational Resilience
- Business Continuity
- Stakeholder Management
- Governance & Reporting
- Communication & Influencing
- Analytical & Problem-Solving Skills
- Continuous Improvement and Process Optimisation
- Regulatory & Risk Awareness
- Internal and external Collaboration
- What it takes
- Undergraduate degree or equivalent combination of training and experience.
- Relevant experience within Transfer Agency operations, risk, resilience, oversight or a similar regulated environment.
- Experience supporting incident management, issue resolution, operational risk or service disruption processes.
- Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
- Strong organisational skills, with the ability to manage competing priorities and work through ambiguity.
- Ability to analyse issues, identify trends and support practical improvement actions.
- Experience producing management information, reporting, process documentation or governance materials.
- Strong collaboration skills and confidence working with business, technology and third-party stakeholders.
- Ability to work independently, take initiative and adapt to changing priorities.
- Understanding of operational resilience, business continuity and regulatory requirements is highly desirable.
- Experience using Microsoft Power tools, Share Point, Power BI, SQL or similar reporting tools is an advantage.
- How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Vanguard, one of the world\'s leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals.
We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients\' best interests.
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TA Operational Resilience & Incident Management employer: The Vanguard Group
The Vanguard Group is an exceptional employer, offering a dynamic work culture in Manchester that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, mentorship from industry leaders, and the chance to work on cutting-edge AI-driven projects that shape the future of marketing technology. With a strong commitment to employee well-being and professional development, Vanguard stands out as a rewarding place for those seeking meaningful careers in tech.
StudySmarter Expert Advice🤫
We think this is how you could land TA Operational Resilience & Incident Management
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like The Vanguard Group looking for candidates who are engaged and informed.
We think you need these skills to ace TA Operational Resilience & Incident Management
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at The Vanguard Group. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at The Vanguard Group
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with The Vanguard Group’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
