Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a high-performing client services team in the financial sector.
- Company: Join Vanguard, a revolutionary investment company focused on client success.
- Benefits: Competitive salary, annual bonus, private medical cover, and flexible benefits.
- Why this job: Shape the future of retirement services and make a real impact on clients' lives.
- Qualifications: Experience in financial services, strong leadership skills, and excellent communication.
- Other info: Hybrid working model with opportunities for career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The SIPP Client Services Manager is a newly‑created role reporting to the Retirement Client Services Manager in our direct‑to‑consumer platform, UK Personal Investor (UKPI). UKPI is the fastest growing retail platform in the UK and pensions and retirement services are at the heart of how we intend to develop our client proposition. Vanguard aims to win in retirement, and this role will be critical in enabling that success.
You must be an exceptionally strong leader with a track record of building and leading high‑performing teams. We’re looking for someone who has a passion for clients and will help ensure that we effectively scale our business and drive increased efficiency in our operating model. This role is perfect for someone who is visionary about how retirement offers may evolve over time to provide scalable solutions to investors.
Our office is in the exclusive Landmark Building at St Peter’s Square, prime office space in the heart of an exciting and dynamic city. Our Manchester hub will be dedicated to continuing our core purpose; giving investors the best chance for investment success. Manchester is an obvious choice for Vanguard’s second UK office; a city that matches our ambition and diversity. We are committed to building a team there that builds on our culture and showcases our values of Care, Inclusion, Integrity and Tenacity.
Key Responsibilities
- Lead, coach, and develop a team of client service associates and specialists.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Conduct regular one‑to‑ones and performance reviews, supporting career progression and succession planning.
- Act as the escalation point for complex client queries and complaints.
- Drive process optimisation and automation to improve efficiency and client outcomes.
- Collaborate with technology and data teams to enhance CRM and telephony systems.
- Monitor KPIs and SLAs, implementing corrective actions where necessary.
- Liaise with internal teams including Compliance, Risk, and Oversight.
- Represent Client Services in cross‑functional projects and strategic initiatives.
- Ensure adherence to FCA guidelines and internal governance frameworks.
- Champion upskilling, succession planning, and leadership development for high performers.
- Foster a culture of growth and engagement, empowering specialists and team members to innovate.
- Lead and develop the most technically skilled SIPP team, driving quality excellence and spearheading continuous improvement.
- Shape the pension proposition by analysing client trends and feeding insights into product and service design.
- Represent the function in governance and strategic forums, influencing policy and client experience.
- Drive adoption of new technologies (AI, automation, analytics) to improve efficiency and client outcomes.
- Oversee resource planning and workforce optimisation to align capacity with strategic priorities.
Essential Skills & Experience
- Significant experience within the financial services sector.
- Strong understanding of pension legislation and regulatory frameworks.
- Excellent communication skills - written, verbal, and interpersonal.
- Ability to manage complex client scenarios and deliver compliant solutions.
- Proven experience in managing projects and driving operational change.
- Industry certifications (e.g., CII, PMI).
- A track record of successfully leading and building teams with a strong client focus, and a proven ability to develop and lead a diverse, multi‑functional group with care.
- Comfortable taking tough decisions when needed.
Location & Working Pattern
Based in Manchester, with hybrid working options available. Occasional travel to other UK offices may be required.
Salary & Benefits
Competitive salary. Discretionary annual bonus. Pension scheme with employer contributions. Private medical cover and income protection. Access to flexible benefits including tech scheme and cycle to work.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in‑person learning, collaboration, and connection. We believe our mission‑driven and highly collaborative culture is a critical enabler to support long‑term client outcomes and enrich the employee experience.
SIPP Client Services Manager employer: The Vanguard Group
Contact Detail:
The Vanguard Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIPP Client Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the SIPP Client Services Manager role.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership experience and client focus.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace SIPP Client Services Manager
Some tips for your application 🫡
Show Your Passion for Clients: When writing your application, let your passion for client service shine through. We want to see how you’ve gone above and beyond for clients in the past, so share specific examples that highlight your commitment to their success.
Highlight Your Leadership Experience: As a SIPP Client Services Manager, strong leadership is key. Make sure to detail your experience in building and leading high-performing teams. We’re looking for stories that demonstrate your ability to inspire and develop others.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Vanguard Group
✨Know Your Stuff
Make sure you brush up on your knowledge of pension legislation and regulatory frameworks. Being able to discuss these confidently will show that you’re not just a leader, but also someone who understands the intricacies of the financial services sector.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you fostered a culture of accountability and collaboration. This role is all about building high-performing teams, so demonstrating your experience here is key.
✨Be Client-Centric
Vanguard places a strong emphasis on client focus. Be ready to discuss how you've managed complex client scenarios and delivered compliant solutions. Highlight any instances where you’ve gone above and beyond to ensure client satisfaction.
✨Embrace Innovation
Talk about your experience with process optimisation and how you've driven the adoption of new technologies. Whether it’s AI, automation, or analytics, showing that you’re forward-thinking and open to innovation will resonate well with the interviewers.