At a Glance
- Tasks: Lead operations for Vanguard's London sites, ensuring safety and service excellence.
- Company: Join Vanguard, a leading investment company with a commitment to client success.
- Benefits: Enjoy a hybrid work model, competitive salary, and a focus on professional growth.
- Other info: Diverse and inclusive culture that values every crew member's unique strengths.
- Why this job: Make a real impact in a collaborative environment while enhancing workplace experiences.
- Qualifications: Strong communication, analytical skills, and a basic understanding of health and safety regulations.
The predicted salary is between 45000 - 55000 £ per year.
Office based 5 days/week (London City). Working alongside the outsourced Integrated Facilities Management team as part of the broader International Workplace Experience team headquartered in London.
In this role you will:
- Serve as a designated operational lead for Vanguard's London sites, ensuring alignment to safety, service delivery, and global operational standards.
- Support and co-manage site operating budgets, R&M forecasting, and capital project tracking, ensuring alignment to financial targets and cost optimisation goals.
- Act as a key on-site representative with landlords, vendors, and internal partners, ensuring alignment to service expectations and enterprise standards.
- Support and drive risk mitigation, emergency preparedness activities, and compliance adherence, proactively identifying and addressing operational risks.
- Support execution of enterprise workplace initiatives (e.g., space optimisation, occupancy planning, and workplace experience enhancements).
- Lead coordination across our outsourced IFM service providers and internal Real Estate, Engineering, Security, and HR partners to deliver fully integrated site solutions.
- Own site-level performance insights, identify gaps, and lead continuous improvement initiatives aligned to enterprise KPIs.
What it takes:
- Verbal and written communication, including active listening, for determining and discussing building needs and communicating these to contractors, suppliers and crew.
- Mathematics and accounting to meet budgets and identify cost-saving measures.
- Customer service for crew satisfaction.
- Analytical thinking and problem-solving.
- Business management, including scheduling, strategic planning and administration.
- Basic understanding of current building, health and safety regulations.
- Computer literacy and confidence using Microsoft Office, accounting and electronic management programs.
Special Factors:
- Vanguard is not offering visa sponsorship for this position.
- This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday).
Why Vanguard?
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This philosophy has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.
Inclusion Statement:
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew, and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve.
How We Work:
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Real Estate Consultant, Specialist employer: The Vanguard Group
Vanguard is an exceptional employer, offering a unique opportunity to lead financial crime operations within a mission-driven and collaborative culture. With a strong focus on employee growth, you will have access to continuous improvement initiatives and the chance to work with cutting-edge technology in a hybrid working environment that promotes flexibility and in-person collaboration. Join us in making a meaningful impact while enjoying a supportive workplace that values your contributions and fosters professional development.
