Managed Services Operations Associate
Managed Services Operations Associate

Managed Services Operations Associate

Manchester Full-Time 30000 - 42000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Assist clients with trades, withdrawals, and documentation while ensuring smooth operations.
  • Company: Vanguard is a revolutionary investment company focused on client interests since 1975.
  • Benefits: Enjoy a hybrid work model and a culture that values diversity and inclusion.
  • Why this job: Join a mission-driven team that empowers you to make a real impact for investors.
  • Qualifications: Undergraduate degree or equivalent experience; proficiency in Microsoft Office required.
  • Other info: Vanguard does not offer visa sponsorship for this position.

The predicted salary is between 30000 - 42000 £ per year.

In this role, you will answer client requests and complete transactions to resolve client needs.

Core Responsibilities

  • Responsible for carrying out client requests such as trades, withdrawals, and generating updated client documentation within SLAs.
  • Supports carrying out daily control checks to ensure the proper functioning of Managed Services, where required.
  • Provide support with ad-hoc data analysis tasks to identify opportunities for process improvements.
  • Participates in special projects and performs other duties as assigned.

Qualifications

  • Undergraduate degree or equivalent combination of training and experience
  • Proficiency in Microsoft Office programs including Word and Excel.

Special Factors

  • Hybrid work model
  • Vanguard is not offering visa sponsorship for this position

Why Vanguard?

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.

It\’s what we stand for: value to investors.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard\’s core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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Managed Services Operations Associate employer: The Vanguard Group

Vanguard is an exceptional employer that prioritises the well-being and growth of its crew, offering a hybrid work model that balances flexibility with opportunities for in-person collaboration. With a strong commitment to diversity and inclusion, Vanguard fosters a culture where every individual is valued, empowering employees to contribute their unique strengths towards achieving meaningful client outcomes. The company also provides ample opportunities for professional development and engagement in special projects, making it an ideal place for those seeking a rewarding career in the investment sector.
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Contact Detail:

The Vanguard Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Managed Services Operations Associate

✨Tip Number 1

Familiarise yourself with Vanguard's core values and mission. Understanding their commitment to client interests and diversity will help you align your responses during interviews, showcasing that you share their philosophy.

✨Tip Number 2

Brush up on your Microsoft Office skills, particularly in Excel. Being able to demonstrate proficiency in data analysis and reporting can set you apart, especially since the role involves ad-hoc data analysis tasks.

✨Tip Number 3

Prepare for situational questions that assess your problem-solving abilities. Think of examples where you've successfully resolved client issues or improved processes, as these experiences are highly relevant to the role.

✨Tip Number 4

Network with current or former employees of Vanguard if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the interview.

We think you need these skills to ace Managed Services Operations Associate

Client Relationship Management
Attention to Detail
Proficiency in Microsoft Office (Word and Excel)
Data Analysis
Problem-Solving Skills
Time Management
Communication Skills
Adaptability
Process Improvement
Team Collaboration
Organisational Skills
Ability to Work Under Pressure
Understanding of Financial Transactions

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Managed Services Operations Associate role. Emphasise your proficiency in Microsoft Office, particularly Word and Excel, as well as any experience with client interactions or data analysis.

Craft a Compelling Cover Letter: In your cover letter, express your understanding of Vanguard's philosophy and commitment to client interests. Share specific examples of how you've successfully resolved client needs in previous roles, and mention your ability to work in a hybrid model.

Showcase Problem-Solving Skills: Highlight instances where you've identified opportunities for process improvements or participated in special projects. This will demonstrate your proactive approach and ability to contribute to the team effectively.

Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at The Vanguard Group

✨Understand the Role

Make sure you thoroughly understand the responsibilities of a Managed Services Operations Associate. Familiarise yourself with client requests, transactions, and the importance of SLAs. This will help you answer questions confidently and demonstrate your knowledge.

✨Showcase Your Skills

Highlight your proficiency in Microsoft Office, especially Excel and Word. Be prepared to discuss how you've used these tools in previous roles, particularly for data analysis or documentation tasks, as this is crucial for the position.

✨Emphasise Teamwork and Collaboration

Vanguard values collaboration and inclusion. Be ready to share examples of how you've worked effectively in teams, contributed to diverse environments, and supported colleagues in achieving common goals.

✨Prepare Questions

Have thoughtful questions ready about Vanguard's culture, the hybrid work model, and opportunities for process improvements. This shows your genuine interest in the company and helps you assess if it's the right fit for you.

Managed Services Operations Associate
The Vanguard Group
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  • Managed Services Operations Associate

    Manchester
    Full-Time
    30000 - 42000 £ / year (est.)

    Application deadline: 2027-08-07

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    The Vanguard Group

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