At a Glance
- Tasks: Coordinate incident management and enhance operational resilience for critical services.
- Company: Join Vanguard, a leading investment management company with a collaborative culture.
- Benefits: Enjoy a hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on teamwork and client success.
- Why this job: Make a real impact by ensuring service continuity during disruptions and optimising processes.
- Qualifications: Undergraduate degree and relevant experience in operations or risk management.
The predicted salary is between 63000 - 77000 £ per year.
As part of the FAS TA Oversight team, in this role you will help ensure Vanguard can continue to deliver critical services to clients and internal stakeholders during periods of disruption predominantly focused on the Transfer Agent client journey for our UK and Irish funds.
The role supports Incident Management, Business Continuity, Operational Resilience activities as well as Operational Optimisation, helping the business prepare for, respond to, recover from and learn from operational incidents and optimising operational processes for risk reduction and efficiencies.
You will play a key role in coordinating high-priority incidents, supporting resilience testing and recovery planning, driving post-incident improvements, and providing governance and reporting across incident and resilience activities as well as reviewing existing processes to identify and implement robust process enhancements.
Working across business, technology and third-party partners, you will help strengthen third party resilience capabilities and ensure effective outcomes during disruption.
This is a highly collaborative role, partnering with teams across Transfer Agency Oversight, Client Services, Product, Technology, Delivery, Risk, Compliance, Legal and external providers to support continuous improvement and operational resilience.
- Details: Duties and responsibilities
- Coordinate and manage all incidents and disruptions to Transfer Agency services, ensuring timely resolution, appropriate escalation, and effective stakeholder communication.
- Coordinate stakeholder communications and updates throughout the incident lifecycle.
- Facilitate post-incident reviews, lessons learned and remediation activities.
- Produce incident, resilience and governance reporting, metrics and management information.
- Support the maintenance and enhancement of incident management, business continuity and operational resilience frameworks.
- Maintain and update business continuity plans, recovery documentation and supporting artefacts.
- Support Important Business Service (IBS) mapping, resilience assessments and dependency analysis.
- Coordinate and participate in resilience testing, recovery exercises and scenario-based simulations.
- Support governance forums, risk reviews and resilience working groups.
- Assist in the oversight of third-party adherence to KPIs and third -party relationships focusing on resiliency and long-term success.
- Provide analysis, documentation and programme support across Resilience & Recovery initiatives.
- Support awareness, training and onboarding activities for resilience and incident management processes.
- Identify trends, risks and opportunities to improve operational resilience, recovery capability and client outcomes.
- Develop expertise in incident management, business continuity, operational resilience and industry best practices.
- Deep dive into end to end processes across the TA Oversight team to identify opportunities to optimise and prevent issues through ongoing process improvements.
- Key Skills & Capabilities
- Incident Management & Coordination
- Operational Resilience
- Business Continuity
- Stakeholder Management
- Governance & Reporting
- Communication & Influencing
- Analytical & Problem-Solving Skills
- Continuous Improvement and Process Optimisation
- Regulatory & Risk Awareness
- Internal and external Collaboration
- What it takes
- Undergraduate degree or equivalent combination of training and experience.
- Relevant experience within Transfer Agency operations, risk, resilience, oversight or a similar regulated environment.
- Experience supporting incident management, issue resolution, operational risk or service disruption processes.
- Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
- Strong organisational skills, with the ability to manage competing priorities and work through ambiguity.
- Ability to analyse issues, identify trends and support practical improvement actions.
- Experience producing management information, reporting, process documentation or governance materials.
- Strong collaboration skills and confidence working with business, technology and third-party stakeholders.
- Ability to work independently, take initiative and adapt to changing priorities.
- Understanding of operational resilience, business continuity and regulatory requirements is highly desirable.
- Experience using Microsoft Power tools, Share Point, Power BI, SQL or similar reporting tools is an advantage.
- How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Vanguard, one of the world\'s leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals.
We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients\' best interests.
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TA Operational Resilience & Incident Management in London employer: The Vanguard Group
The Vanguard Group is an exceptional employer, offering a dynamic work culture in Manchester that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, mentorship from industry leaders, and the chance to work on cutting-edge AI-driven projects that shape the future of marketing technology. With a strong commitment to employee well-being and professional development, Vanguard stands out as a rewarding place for those seeking meaningful careers in tech.
StudySmarter Expert Advice🤫
We think this is how you could land TA Operational Resilience & Incident Management in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like The Vanguard Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace TA Operational Resilience & Incident Management in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to The Vanguard Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on The Vanguard Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at The Vanguard Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Vanguard Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at The Vanguard Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former The Vanguard Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
