At a Glance
- Tasks: Join a dynamic team to support critical business systems and enhance client experiences.
- Company: Vanguard, a leading investment company focused on fairness and client success.
- Benefits: Hybrid work model, competitive salary, and a culture of teamwork and integrity.
- Other info: Flexible schedule with opportunities for professional growth and development.
- Why this job: Be part of pioneering tech solutions that directly impact clients and their investments.
- Qualifications: Experience in production support, strong problem-solving skills, and basic SQL knowledge.
The predicted salary is between 63000 - 77000 £ per year.
Join Vanguard Europe and help us in our mission to take a stand for all investors, treat them fairly, and give them the best chance for investment success. Here, you can be a part of a culture that promotes teamwork, integrity and doing the right thing for our clients and our crew!
As a production support analyst, you will be part of an established and well-respected team working towards maintaining the availability and providing technical support to numerous critical business systems in the middle and back office space. We are increasingly bringing technology to the role to improve the support process via automation and monitoring. This is an exciting time to join the team and pioneer new technologies in the support arena.
In this role you will:
- Work in a team of 3
- Support some of the following applications:
- Calypso - Collateral & Derivatives Management
- CRD - Back Office Post Trade compliance
- Spire – Stock Lending Application
- Gresham CTC - Cash and Position Reconciliation
- Corporate Actions – S&P vendor application
- TWS - Treasury workstation used for FX
- DMA - Fund Distribution Management Service Extra – used for Basket publish and valuations
- Own incidents from start until resolution, working with peers across support, development and the business to bring about a timely fix for our customers
- Find opportunities to improve system and applications performance (e.g., automating manual system tasks)
- Leverage your knowledge and expertise to manage incidents across different types of issues i.e. application, Data, Infrastructure, batch processing, data transmission
- Develop a deep understanding of your client’s business functions and issues and determine the appropriate technical tool to address the client's business need or issue
- Use your past experiences and knowledge gained from personal development to suggest and implement process improvements both to your business clients but also within the support team
- Support Change Management initiatives by being a project liaison representing the support team and acting as a proxy for the business to ensure deliveries are supportable and operational for the team
- Be part of a follow-the-sun model, handing off to the US and receiving hand-over from Australia
What it takes:
- Experience with dealing with production issues in the middle and back office arena, working with teams to quickly resolve issues for our clients.
- Solid analysis and problem-solving skills with a good eye for detail
- Experience gained in a similar Financial Services organisation would be beneficial but not essential for the right candidate
- Strong written and oral communication skills, you will enjoy interacting with clients and building an enduring relationship
- Technical Knowledge in the following areas:
- Scheduling Systems – Control M, mainframe
- System Infrastructure Architecture
- Database Structure and Operation – basic SQL skills required
- Operating System Knowledge - Windows and UNIX
- Enterprise monitoring and alerting tools - Splunk, Honeycomb
- Cloud Systems and components – Hands-on exposure to AWS services and cloud-native architectures, including CloudWatch, Lambda, S3, event-driven processing, alarms, logging, and operational support
- IT Service Management (ITSM) Tools - Experience with ServiceNow for Incident, Problem, Change, and Request Management, including root cause tracking, operational reporting
- Agile tooling - Experience with Jira & Confluence for work tracking, backlog management, Kanban boards, and operational work prioritization
- Having some exposure to development techniques and tools with some experience of writing in a scripting language would allow the successful candidate to excel in this position.
- Nice to have exposures on different AI tools like MS Copilot, Atlassian Intelligence or similar platforms which can help drive operational efficiency.
- A flexible schedule - some activities you'll be performing may require off-hours or weekend support.
Special Factors:
- Vanguard is not offering visa sponsorship for this position
- This is a hybrid position and will involve working from the office and from home
- Please note that we review applications on a rolling basis and may close this role early if there is a high level of interest. To avoid missing out, we recommend applying as soon as possible.
Why Vanguard?
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments. It's what we stand for: value to investors.
Inclusion Statement:
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.” We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work:
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Production Support Analyst, Specialist in London employer: The Vanguard Group
The Vanguard Group is an exceptional employer, offering a dynamic work culture in Manchester that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, mentorship from industry leaders, and the chance to work on cutting-edge AI-driven projects that shape the future of marketing technology. With a strong commitment to employee well-being and professional development, Vanguard stands out as a rewarding place for those seeking meaningful careers in tech.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Analyst, Specialist in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace Production Support Analyst, Specialist in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to The Vanguard Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on The Vanguard Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at The Vanguard Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Vanguard Group.
✨Prepare for Case Studies
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✨Show Your Passion for Finance
Since this is a full-time position, employers at The Vanguard Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former The Vanguard Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
