Vanguard is seeking an Experience Manager to shape and optimise the client experience across strategic initiatives. You will work with Experience Leads, Product Managers and cross functional partners to drive discovery, define the CX vision, and scope change initiatives.
The role blends journey mapping, analytics, and experience design to embed client outcomes into delivery across platform journeys. This hybrid position requires in-office presence three days a week in London.
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CX Discovery & Experience Manager (Hybrid) in London employer: The Vanguard Group
Vanguard is an exceptional employer that fosters a collaborative and inclusive work culture, empowering its crew to thrive in a hybrid environment. With a strong commitment to employee growth, Vanguard offers opportunities for professional development and mentorship, particularly for those in technical roles like the Data Engineering Technical Lead. Located in a vibrant area, this role not only allows you to influence cutting-edge data strategies but also to be part of a mission-driven team dedicated to serving clients' best interests.
