Salary: Up to £27,341.27
Contract: Permanent, Full Time
Location: Vale Resort, Pontyclun
The Vale Resort is an Award Winning, Four Star Hotel, comprising of a 143 bedroom with five food outlets, two championship golf courses, and Wales’ largest spa, health, and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular.
About The Role
Working as part of the Resort Food & Beverage Team, you will contribute to the general running of the Events Operation, within Hensol Castle and the Vale Resort, by implementing the Resorts standards in all conference and banqueting events, ensuring events are set up in line with the function sheets. The highest quality of customer service is expected and you will provide all staff within the department the relevant training and ensure they are fully aware of the Resort’s policies and procedures.
- Manage the Events to ensure that all guests are acknowledged and approached to the agreed standard always reflecting a 4 star service.
- To meet and greet the clients on arrival and throughout the event to ensure client expectations are achieved and services are provided in a timely manner and are of consistent standards.
- To be fully conversant with conference and banqueting menus, wine lists and banqueting etiquette to ensure all sales opportunities are maximised.
- To be fully knowledgeable in the running of a wedding to include Toast Mastering.
- To liaise daily with the Food & Beverage Manager to ensure you are fully briefed for all events.
- To assist in “Show rounds” to potential clients ensuring you maximise the sale opportunity.
- Assist in resolving any guest complaints, ensuring all queries are followed through in a swift and professional manner.
- To oversee the events bars ensuring the staff are trained and fully aware of the licensing laws.
- Assist with a daily check of all function rooms to ensure they are clean and tidy and set up according to the client requirements and in line with the department SOP.
- Ensure that all equipment, furniture etc. is correctly stored when not in use.
- Monitor and influence housekeeping standards at all times.
- Review the stock displays to maximise sales opportunities.
- Ensure maximum stock levels are available prior to each event.
- Implement the regular training of staff using the SOP’s in the department and keep up to date the training records associated with this.
- Attend morning meetings (if required) to promote effective communication between all front of house areas and ensure all information is up to date.
- Ensure post event de-briefs are sent to the sales team and management team highlighting any issues and positive feedback.
- Ensure effective departmental handovers are completed.
- Assist within the Resort as the needs of the business dictate.
- Ensure your team are fully briefed and knowledgeable before they staff an event.
- To ensure that staffing levels are kept to a minimum but monitored according to business levels.
- In the absence of the F&B Manager, attend operations and F&B meetings and feedback actions to the team.
- Ensure that billing and accounting procedures are clearly and accurately communicated to all staff and adhered to at all times.
- To encourage all events operations staff to be economical in energy consumption highlighting any bad practice and correcting where necessary.
- Regularly review the SOP manual discussing any amendments with your line manager.
- Assist when required with staff rotas, utilising both permanent and occasional staff to ensure that optimum staffing levels and experience levels are achieved across the departments.
- Champion customer service throughout the departments, regularly reviewing departmental standards and demanding best practice from all staff.
- Provide effective communication to your team through regular briefings.
- Promote an environment that encourages staff learning and development.
- Assist your manager with the monitoring of departmental attendance levels, taking action to rectify absence issues.
- Assist with the delivery of PDR’s.
- Ensure staff are nominated for the correct courses and the training process followed.
- Support your line manager in dealing with staffing issues as and when needed.
- To ensure that all staff wear the correct uniform in line with the Resort standard and they are well groomed at all times.
- Ensure that your department is fully compliant with EHO & Food Safety guidelines and the relevant paperwork is kept up to date.
- Assist in the staff training of allergen’s and risk assessments.
- Assist in conducting regular compliance checks such as chair checks and maintenance checks.
- Ensure that safe working practices are adhered to within each of your departments.
- Conduct risk assessments on a regular basis to ensure that the risk of accidents is minimised.
- Ensure that accidents are reported correctly against current legislation.
- Feedback any H&S issues to your line manager ensuring any issues are highlighted and resolved in a timely manner.
- Responsible for the security of your department in Hensol Castle should you be the last employee to leave the building, ensuring that the building has been successfully alarmed (where applicable) and locked, reporting any issues to the Resort Nights Manager.
About You
- You’ll have experience of running Weddings & Events
- Confident in supervising a team, with previous experience desirable
- Excellent communication & delegation skills
- Committed to working as a team
What’s In It For You
As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks and accommodation along with a number of benefits for continued service with us. We also extend our discounts to family and friends so they don’t feel left out.
Not only that but we are proud and committed to invest in our employees, we strive to give you the skills and tools you need to build your career with us.
Benefits
- Company pension
- Employee discount
- Free parking
- Gym membership
Events Supervisor employer: The Vale Resort
The Vale Resort is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With a commitment to providing comprehensive training and a range of benefits including discounts for employees and their families, complimentary gym membership, and opportunities for career advancement, the Resort fosters a supportive environment where staff can thrive. Located in the picturesque Vale of Glamorgan, employees enjoy working in a stunning setting while being part of a dedicated team that delivers top-notch service at one of Wales' premier destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Events Supervisor
✨Tip Number 1
Get to know the venue! Familiarise yourself with Hensol Castle and the Vale Resort. Understanding the layout and facilities will help you impress during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Attend events at the resort or local industry meet-ups. Making connections can lead to insider info about job openings and give you a leg up when applying through our website.
✨Tip Number 3
Show off your skills! If you have experience in event management, bring examples of successful events you've run. This will demonstrate your capability and passion for the role, making you stand out.
✨Tip Number 4
Be proactive! Follow up after your interview with a thank-you note. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Events Supervisor
How to prepare for a job interview at The Vale Resort
✨Know Your Events Inside Out
Make sure you’re well-versed in the types of events the Vale Resort hosts, especially weddings and banquets. Familiarise yourself with their menus, wine lists, and any unique offerings like the Distillery or gin school. This knowledge will show your passion and readiness to contribute.
✨Showcase Your Leadership Skills
As an Events Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully supervised or trained staff. Highlight your communication and delegation skills, as these are crucial for ensuring smooth operations during events.
✨Demonstrate Customer Service Excellence
The role demands a high standard of customer service. Think of specific instances where you’ve gone above and beyond for clients. Be ready to discuss how you handle complaints and ensure guest satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like managing a last-minute change in an event setup or dealing with an unhappy guest. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
