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- Tasks: Support our Field Service Team by managing schedules, paperwork, and repairs.
- Company: Join Utile Engineering, a family-run leader in renewable energy manufacturing.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team making a real impact in the renewable energy sector.
- Qualifications: Ideal candidates should have organisational skills and basic engineering knowledge.
- Other info: This is a full-time role based in Irthlingborough, with negotiable pay.
The predicted salary is between 30000 - 42000 £ per year.
Utile Engineering is a family company and a leading UK manufacturer of Gas Compressors, Gas Boosters, Tank Mixing Systems and Double Membrane Gas Holders. We specialise in the turnkey packaging of our equipment for use in Water Companies, Industrial and Commercial premises, predominantly in the Renewable Energy sector. Utile is an equal opportunity employer that is committed to inclusion and diversity, also Utile is committed to providing a workplace free from discrimination or harassment.
The ideal candidate for this role requires a background in Mechanical and Electrical Engineering, be a good organiser with a knowledge of product servicing, with effective IT capability and a good telephone manner.
Job Role:
To provide back-office support to an 8 person Field Service Team, arranging the site work diary entries and paperwork including RAMS, organising repair of machines in house, quoting replacement products and site work, and managing documentation.
Key Responsibilities:
- Repairs returned to Utile by customers: Booking in, preparing quotations, receiving and generating orders, managing the repair, despatch and payment.
- Quoting Site Work: Taking client details and requirements, preparing quotations, receiving and generating orders, allocating engineers and issuing paperwork.
- Diary Entries / Site work: Managing the Service Team Microsoft outlook diary, preparing parts and paperwork for site visits. Liaising with engineers to ensure efficient management of time.
- FSR / Commissioning Reports: Receiving and processing Engineers Reports.
- Time Sheets and Weekly Production meeting data: Weekly time sheet data entry and maintain the repair status spreadsheet for in house repair work.
This is a full-time position. Remuneration is negotiable and will be commensurate with experience.
The successful candidate should be a competent organiser and manager with good IT skills. A background knowledge in mechanical and electrical engineering is preferred but not essential.
Department:
Service, Repair and Installation
Relationships
Responsible to:
Technical Services Manager/Operations Manager
Responsible for:
Management of the Service Team day to day
Location:
New Street, Irthlingborough, Northants, NN9 5UG
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SERVICE TEAM COORDINATOR employer: The Utile Engineering Co.
Contact Detail:
The Utile Engineering Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE TEAM COORDINATOR
✨Tip Number 1
Familiarise yourself with the specific products and services offered by Utile Engineering. Understanding their gas compressors, boosters, and other systems will help you speak confidently about how your skills can contribute to their operations.
✨Tip Number 2
Network with current or former employees of Utile Engineering on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Service Team Coordinator role.
✨Tip Number 3
Brush up on your organisational and IT skills, particularly with Microsoft Outlook and any relevant project management tools. Being able to demonstrate your proficiency in managing schedules and documentation will set you apart.
✨Tip Number 4
Prepare to discuss your experience in customer service and communication during the interview. Since the role involves liaising with clients and engineers, showcasing your ability to manage relationships effectively will be crucial.
We think you need these skills to ace SERVICE TEAM COORDINATOR
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Highlight your relevant experience in Mechanical and Electrical Engineering, organisation, and IT capabilities in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the Service Team Coordinator role. Emphasise your organisational skills and any previous experience in managing teams or projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of Utile Engineering's commitment to diversity and inclusion, and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The Utile Engineering Co.
✨Showcase Your Organisational Skills
As a Service Team Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised schedules or managed documentation to highlight your organisational prowess.
✨Familiarise Yourself with the Industry
Understanding the renewable energy sector and the specific products Utile Engineering offers will give you an edge. Research gas compressors, boosters, and tank mixing systems to speak knowledgeably about how they fit into the industry during your interview.
✨Prepare for Technical Questions
Even though a background in mechanical and electrical engineering is preferred but not essential, be ready to discuss basic concepts. Brush up on relevant terminology and processes to show your willingness to learn and adapt.
✨Demonstrate Effective Communication Skills
Since the role involves liaising with engineers and clients, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you need to communicate technical information, so be prepared to showcase your good telephone manner and interpersonal skills.