Patient Services Coordinator in Harrogate

We can’t do it without YOU! Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care.

As a Patient Services Coordinator, you will assist our patients through the check‑in and/or check‑out process so they can have a positive and consistent experience from the moment they walk in the door.

• You will be the first friendly face that helps patients through their experience at our clinic.
• Your upbeat and helpful attitude will consistently provide a positive first impression.
• Preparation and superior organization skills will allow you to navigate through our hectic schedule effectively.
• Greet and build rapport with patients while completing the check‑in process in a timely manner.
• Ask appropriate questions to assess patient needs and provide all necessary information.
• Collect copays and patient balances and provide receipts.
• During checkout, coordinate with patients and clinical staff to schedule appointments that are convenient and in accordance with physician/office guidelines.
• Use of EMR systems and other medical office technology to chart patient information and communicate with staff.
• Maintain a tidy lobby and desk area.
• Show a go‑getter work ethic to help out with additional tasks.

• The position requires sitting for long periods with occasional stooping, bending, and stretching.
• Any lifting should be limited to 40 pounds or less.
• You will need sufficient manual dexterity and adequate vision/hearing.
• High school diploma or equivalent is required; an associate’s degree in a business‑related field is preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) is a must.
• At least one year of prior experience in a similar medical clinic position is desired.

• High school diploma or equivalent.
• Experience as a receptionist or office worker preferred.
• Must successfully complete required e‑learning courses within 90 days of occupying the position.
• Adaptability: handles day‑to‑day work challenges confidently.
• Work Commitment: sets high performance standards and works efficiently.
• Commitment to Quality: emphasizes need to deliver quality products/services.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye‑hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in‑person interaction with co‑workers, management, and/or clients. Work may require minimal travel by automobile to office sites.