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- Tasks: As a Duty Manager, you'll handle guest check-ins, inspections, and queries with a smile.
- Company: Join The Urban Space and Travel Company, a leader in serviced apartments in Cardiff.
- Benefits: Enjoy on-the-job training, career growth, competitive pay, and discounts on accommodations.
- Why this job: Be part of a dynamic team in a buzzing city, delivering exceptional guest experiences.
- Qualifications: Passion for hospitality, strong communication skills, and a clean driving license are essential.
- Other info: Flexible shifts available across 7 days; perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
The Urban Space and Travel Company Limited provide a portfolio of serviced apartments in the heart of Cardiff and the Vale, we are looking to add a dedicated Duty Manager to our dynamic team. The perfect candidate would be ready to work in a shift-based customer facing role, to deliver the very best guest experience.
Whether you have been in the hospitality industry for a while, or you are looking for a fresh start in a buzzing Capital City, we are searching for a truly exceptional people person. Reporting to the Operations Manager, as a Duty Manager you will be responsible for guest check-in and check-out, apartment inspections and ensuring that all guest queries or requests are handled in a polite and efficient manner, with acceptable timeframes. As the ultimate brand representative, our reputation is in your hands. If you strive for high standards and are confident you can deliver a personalised and friendly service, then we want to hear from you.
What makes a brilliant Duty Manager?
- Ability to work without supervision, polite and helpful to both colleagues and guests
- Receptive to feedback, good communication skills, friendly, enthusiastic and a willingness to learn
- Understand client needs and promote the services that we offer
- Ability to multitask and prioritise work ensuring deadlines are achieved
- Strong communication skills
- A passion for delivering great service
- Personalise each interaction with a guest
- Possess a positive, motivated, friendly, trustworthy outlook whilst on duty
Essential Qualities;
- Possess a passion for hospitality
- Extremely approachable and professional
- Willingness to work flexible shift patterns across 7 days a week
- Full, clean driving licence, own a car
In return, you can expect to receive on-the-job training, bucket loads of opportunities for growth and career progression in a major growth industry. In addition to the competitive package on offer we will provide a great place to work, progressive holiday entitlement, discounted rates on our accommodation, a pension scheme to participate in.
If you believe you've got what it takes to be a brilliant Duty Manager, then please send your CV and covering letter detailing your recent experiences and why you would be perfect for the role.
AMRT1_UKCT
Duty Manager employer: the urban space and travel company limited
Contact Detail:
the urban space and travel company limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the local area and the specific serviced apartments offered by The Urban Space and Travel Company. This knowledge will help you engage with guests more effectively and provide personalized recommendations.
✨Tip Number 2
Highlight your customer service experience during the interview. Share specific examples of how you've handled guest queries or complaints in the past, showcasing your ability to remain calm and professional under pressure.
✨Tip Number 3
Demonstrate your flexibility and willingness to work various shifts. Be prepared to discuss your availability and how you can adapt to the needs of the team, as this is crucial for a Duty Manager role.
✨Tip Number 4
Showcase your passion for hospitality by discussing any relevant training or certifications you have. This will reinforce your commitment to delivering exceptional service and align with the company's values.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry. Focus on roles where you demonstrated strong communication skills, customer service, and the ability to work independently.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail specific experiences that showcase your ability to deliver exceptional guest service. Mention your willingness to work flexible shifts and how you can contribute to the team.
Showcase Your People Skills: Emphasize your interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully handled guest queries or complaints in the past, demonstrating your friendly and approachable nature.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Duty Manager role.
How to prepare for a job interview at the urban space and travel company limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, be prepared to showcase your ability to interact effectively with both guests and colleagues. Practice clear and friendly responses to common guest queries.
✨Highlight Your Multitasking Abilities
Duty Managers often juggle multiple tasks at once. Prepare to discuss situations where you successfully managed several responsibilities simultaneously, ensuring that all deadlines were met.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific guest situations or complaints. Think through potential scenarios and how you would respond to ensure a positive guest experience.
