Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Duty Manager, you'll ensure top-notch guest experiences and handle check-ins and inspections.
- Company: Join The Urban Space and Travel Company, offering serviced apartments in vibrant Cardiff.
- Benefits: Enjoy a dynamic work environment with opportunities for growth in the hospitality industry.
- Why this job: Be the face of our brand and make a real impact on guest satisfaction in a buzzing city.
- Qualifications: Looking for friendly, enthusiastic individuals with strong communication skills and a passion for service.
- Other info: Perfect for those seeking a fresh start or experienced pros ready to shine!
The predicted salary is between 28800 - 43200 £ per year.
The Urban Space and Travel Company Limited provide a portfolio of serviced apartments in the heart of Cardiff and the Vale, we are looking to add a dedicated Duty Manager to our dynamic team. The perfect candidate would be ready to work in a shift-based customer facing role, to deliver the very best guest experience. Whether you have been in the hospitality industry for a while, or you are looking for a fresh start in a buzzing Capital City, we are searching for a truly exceptional people person. Reporting to the Operations Manager, as a Duty Manager you will be responsible for guest check-in and check-out, apartment inspections and ensuring that all guest queries or requests are handled in a polite and efficient manner, with acceptable timeframes. As the ultimate brand representative, our reputation is in your hands. If you strive for high standards and are confident you can deliver a personalised and friendly service, then we want to hear from you. What makes a brilliant Duty Manager? Ability to work without supervision, polite and helpful to both colleagues and guests Receptive to feedback, good communication skills, friendly, enthusiastic and a willingness to learn Understand client needs and promote the services that we offer Ability to multitask and prioritise work ensuring deadlines are achieved Strong communication skills A passion for delivering …
Duty Manager employer: the urban space and travel company limited
Contact Detail:
the urban space and travel company limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the local area and the services offered by The Urban Space and Travel Company. This knowledge will help you engage with guests and provide them with personalized recommendations, showcasing your commitment to delivering an exceptional guest experience.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you handle guest inquiries or complaints. This will help you become more comfortable and confident in addressing various situations that may arise in a customer-facing role.
✨Tip Number 3
Demonstrate your ability to multitask by managing different responsibilities at once. You could volunteer for events or take on projects that require you to juggle multiple tasks, which will prepare you for the dynamic environment of a Duty Manager.
✨Tip Number 4
Show your enthusiasm for the hospitality industry by staying updated on trends and best practices. Engage with online communities or attend local events to network with other professionals, which can give you insights and tips that are valuable for your role as a Duty Manager.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Duty Manager position. Highlight key responsibilities and required skills, such as guest relations and multitasking, to tailor your application accordingly.
Craft a Tailored CV: Your CV should reflect your experience in hospitality and customer service. Emphasize any relevant roles where you demonstrated strong communication skills and the ability to work independently.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've delivered exceptional guest experiences in the past and how you align with their values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at the urban space and travel company limited
✨Show Your People Skills
As a Duty Manager, you'll be the face of the company. Make sure to highlight your experience in customer service and how you've successfully handled guest interactions in the past. Share specific examples that demonstrate your ability to connect with people.
✨Demonstrate Your Multitasking Ability
In this role, you'll need to juggle various tasks simultaneously. Prepare to discuss situations where you've effectively managed multiple responsibilities, such as check-ins, inspections, and guest requests, all while maintaining high standards.
✨Emphasize Your Flexibility
Since the position involves shift work, it's important to convey your willingness to adapt to different schedules. Be ready to talk about your previous experiences with flexible working hours and how you manage your time effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to resolve guest complaints or unexpected issues. Practice articulating your thought process and the steps you took to ensure a positive outcome.
