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- Tasks: Support daily restaurant operations and ensure exceptional service.
- Company: The Upper House Grill and Bar, a vibrant dining destination.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Join a dynamic team and enhance customer experiences in a lively environment.
- Qualifications: Bachelor’s degree and 3-5 years in restaurant operations preferred.
- Other info: Perfect for those passionate about hospitality and leadership.
The predicted salary is between 30000 - 42000 £ per year.
Location: The Upper House Grill and Bar (Funan)
Key Responsibilities
- Operational Management: Support the Operations Manager in overseeing daily restaurant operations to ensure efficiency and exceptional service. Monitor all departments, including kitchen, service, and bar, to maintain smooth coordination and high performance.
- Staff Supervision and Training: Assist in recruiting, training, and mentoring staff to deliver excellent service and maintain operational standards. Schedule shifts and manage employee performance, ensuring compliance with company policies.
- Customer Experience: Address customer concerns and feedback promptly to ensure satisfaction and loyalty. Uphold and enhance the restaurant's reputation by maintaining a welcoming and professional atmosphere.
- Inventory and Resource Management: Assist in managing inventory levels, including food, beverages, and supplies, to avoid shortages or overstocking. Collaborate with suppliers to ensure timely delivery of high-quality ingredients and materials.
- Financial Oversight: Monitor daily financial operations, including cash flow, budgets, and expense management. Prepare and analyze sales and performance reports to identify trends and areas for improvement.
- Health and Safety Compliance: Ensure compliance with all health, safety, and sanitation standards. Regularly inspect the premises and equipment to maintain a clean and safe environment.
- Event Coordination: Assist in planning and executing special events, promotions, and private bookings to drive revenue and attract customers.
- Problem Solving: Act as a point of contact for operational issues and resolve them effectively in the absence of the Operations Manager.
Requirements
- Bachelor’s degree in Economics, Hospitality Management, Business Administration, Arts or a related field (preferred).
- 3-5 years of experience in restaurant operations or hospitality management.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in restaurant management software and Microsoft Office Suite.
- Knowledge of food and beverage industry trends and operational best practices.
Preferred Qualifications
- Experience in managing upscale dining establishments.
- Familiarity with Burmese, Thai, and grill-and-bar cuisine operations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Operation Manager in Penarth employer: THE UPPER HOUSE PTE. LTD.
Contact Detail:
THE UPPER HOUSE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Manager in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow restaurants and hospitality groups on platforms like LinkedIn and Instagram. Engage with their posts and share your insights about operational excellence. This can help you get noticed by potential employers and show off your passion for the industry.
✨Tip Number 3
Prepare for interviews by practising common questions related to restaurant operations. Think about how you would handle specific scenarios, like managing staff during peak hours or resolving customer complaints. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Operation Manager in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your experience in restaurant operations, staff training, and customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background aligns with our needs. Don’t forget to mention any specific experiences that relate to managing upscale dining establishments.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled operational challenges in the past. We love candidates who can think on their feet and resolve issues effectively, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at THE UPPER HOUSE PTE. LTD.
✨Know Your Operations
Familiarise yourself with the daily operations of a restaurant. Understand how each department works together, from the kitchen to the bar. This knowledge will help you demonstrate your ability to support the Operations Manager effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully trained and mentored staff in previous roles. Highlight your leadership style and how it aligns with creating a positive work environment. This will show that you're ready to take on the responsibility of staff supervision.
✨Customer Experience Matters
Think of specific instances where you've addressed customer concerns or improved service quality. Be ready to discuss how you would maintain a welcoming atmosphere and enhance the restaurant's reputation, as this is crucial for the role.
✨Financial Acumen is Key
Brush up on your financial management skills. Be prepared to talk about how you've monitored budgets, managed cash flow, or analysed sales reports in the past. This will demonstrate your capability in overseeing the financial aspects of restaurant operations.
