ASSISTANT MANAGER – RESTAURANT OPERATIONS & INFORMATION MANAGEMENT
Company: The Upper House Grill & Bar
Location: Funan Mall, Level 7, Lobby A, Singapore
Position: Assistant Manager
Department: Restaurant Operations & Administration
Reports To: Restaurant Manager / Director
Job Summary
We are looking for a responsible and well-organised Assistant Manager to support the daily operations of The Upper House Grill & Bar. The role combines restaurant management, staff coordination, customer service, administrative duties, information management, and business reporting.
The ideal candidate should have a bachelor’s degree in information scienceor a related field, with strong organisational, analytical, communication and problem-solving skills.
Key Responsibilities
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Assist the Restaurant Manager in managing daily restaurant operations.
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Supervise and coordinate front-of-house and back-of-house staff.
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Ensure smooth service operations, especially during busy periods and events.
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Monitor customer service standards and handle customer feedback professionally.
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Assist with staff scheduling, attendance, training and daily task allocation.
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Maintain accurate operational records, sales reports, inventory records and staff documentation.
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Collect and analyse restaurant sales, customer and operational information to support management decision‑making.
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Prepare daily, weekly and monthly reports for management.
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Manage restaurant POS, reservation systems, digital platforms and other information systems.
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Coordinate with suppliers, mall management, contractors and external service providers when required.
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Assist with inventory monitoring, purchasing coordination and stock control.
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Support promotional activities, events, live‑band nights and special functions.
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Assist in maintaining the restaurant’s social media and digital customer communication platforms.
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Ensure company policies, food safety requirements, workplace procedures and operational standards are followed.
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Identify operational issues and recommend improvements to management.
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Maintain confidentiality and proper handling of company and customer information.
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Perform other administrative and operational duties assigned by management.
Requirements
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Bachelor’s Degree in Information Science, Information Systems, Business Administration, Hospitality Management, or a related discipline.
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Previous experience in restaurant, hospitality, administration or operations is preferred.
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Strong computer skills, including Microsoft Office and database/reporting systems.
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Good analytical and information management skills.
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Excellent communication and interpersonal skills.
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Strong leadership and team‑management abilities.
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Able to work under pressure in a fast‑paced restaurant environment.
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Customer‑focused, responsible and proactive.
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Willing to work evenings, weekends and public holidays when required.
Preferred Skills
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POS and restaurant reservation system experience.
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Basic data analysis and reporting skills.
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Knowledge of digital marketing and social media platforms.
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Experience in staff scheduling and operational planning.
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Good knowledge of Singapore F&B operations and workplace requirements.
Employment Type: Full-Time
Working Location: The Upper House Grill & Bar, Funan Mall, Level 7, Lobby A
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