Secretariat Administrator in Wolverhampton

Job Overview

We are seeking to appoint a Secretariat Administrator to support the work of two departments within the University Secretariat, Complaints and Student Casework, and Corporate Compliance.

In this role you will be responsible for supporting both teams with finance and HR processes, general enquiries and keeping websites up to date. In addition, there will be department specific activities, as detailed in the job description. Your time will be equally divided between the two departments, who are co-located.

Proficient in the use of office technology you will need administrative experience in a customer-oriented environment and experience of Finance and HR related processes. Whilst experience of working in Higher Education is desirable, we are seeking someone with a commitment to delivering customer service and who has the ability to handle difficult and stressful situations with tact and sensitivity. The role requires flexibility, personal confidence, resilience and the ability to work to multiple deadlines, within a supportive environment.

This is an opportunity to work in a rewarding role supporting two effective and respected departments where you will be invited to make an active and positive contribution.

For an informal chat about this position please contact Ros Hampton, Associate Director of Complaints and Student Casework, via email to r.hampton@wlv.ac.uk.

Staff Benefits

• Competitive salaries
• Standard Life Pension scheme – with employer contribution of up to 12% to the University’s defined contribution scheme.
• Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
• Free Will Writing Service – Complimentary will drafting for employees and their partners.
• IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts.
• Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
• Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
• Eyecare Support – Free eVoucher for eye tests and glasses contribution.
• Flu Vouchers – Free flu vaccinations for staff.
• Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance.
• Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.
• Generous Annual Leave
• Flexible & Agile Working – Flexible and Hybrid working arrangements.
• Free On-site Parking – available across campuses.
• Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice.
• Employee Discounts – Savings on groceries, fashion, and entertainment.
• Travel Discounts – Up to 10% off holidays through Sodexo Circles.
• Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women’s networks.
• Library Access – Staff have access to books and resources at our onsite libraries.
• Staff Scholarship Scheme – Funding for part-time higher education, up to PhD level.
• Leadership and Management Development – Access to training opportunities to support you with advancing in your career.