At a Glance
- Tasks: Support library users and ensure safe access to study spaces during evening shifts.
- Company: Join the University Library's dynamic Customer Services team at Walsall campus.
- Benefits: Enjoy competitive pay, health perks, discounts, and generous annual leave.
- Other info: Flexible working hours with opportunities for professional development and career growth.
- Why this job: Make a difference in students' lives while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
The University Library is seeking to appoint, on a temporary basis, a Facilities and Circulation Assistant to join the Library Customer Services team. The role involves working weekday evenings (4:00 pm to midnight) at our Walsall campus library as maternity cover.
You will be responsible for ensuring that our students, staff and external visitors have safe access to the library study spaces and to provide a basic level of support to all of our library users, ensuring they make the most of the library’s services and facilities. You will have a responsibility for ensuring the effective operation of all library circulation activity including circulation of print books and journals and other loanable devices (e.g. laptops) and will also be required to carry out other general library duties including shelving, roving support, monitoring and maintaining the learning environment, providing support from the helpdesk and troubleshooting equipment issues.
You will have excellent communication and interpersonal skills and be committed to providing excellent customer service in a busy support environment. You should work well as part of a small team but must also be able to work independently during occasional periods of lone-working. The pattern of work for this post will consist of working five weekday evenings, 4 pm-midnight. You will be primarily based at our Walsall campus library but you will be required to work from our other campuses on an occasional regular basis.
For further information or an informal discussion, please contact Jon Granger at Jon@wlv.ac.uk.
Facilities and Circulation Assistant (12 months) in Walsall employer: The University Of Wolverhampton
The University Library at Walsall offers a supportive and inclusive work environment, making it an excellent employer for those seeking meaningful employment. With competitive salaries, generous annual leave, and a strong focus on employee wellbeing, staff can enjoy a healthy work-life balance while benefiting from extensive training and development opportunities. The culture promotes collaboration and innovation, ensuring that every team member plays a vital role in enhancing the educational experience for students and visitors alike.
Contact Details:
The University Of Wolverhampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Circulation Assistant (12 months) in Walsall
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The University Of Wolverhampton.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The University Of Wolverhampton. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Facilities and Circulation Assistant (12 months) in Walsall
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The University Of Wolverhampton.
How to prepare for a job interview at The University Of Wolverhampton
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The University Of Wolverhampton's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The University Of Wolverhampton offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
