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- Tasks: Be the first point of contact for student enquiries and provide tailored support.
- Company: Join a vibrant university community dedicated to enhancing student experiences.
- Benefits: Enjoy a structured work schedule with opportunities for personal growth and development.
- Why this job: Make a real difference in students' lives while building valuable skills in customer service.
- Qualifications: Excellent communication skills and a passion for helping others are essential.
- Other info: Multiple full-time roles available; graduates encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking to appoint aStudent Advisor,Our Student Advisors provide a holistic outlook and are dedicated to providing an outstanding student experience in-person, over the phone and in written responses across all faculties and campuses.
ASK@WLV is a busy, student driven service the acts as the first point of contact offering information, advice and guidance for student enquiries that support the continuation, completion, retention, progression and achievement of all students.
As a Student Advisor, you will be the first point of contact for our diverse student population, providing timely and accurate information and support across various communication channels including in-person, telephone and our online e:Vision helpdesk. Your excellent customer service skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, whilst delivering a friendly and approachable service that truly makes a difference.
Student Advisor Role and Responsibilities
- To be the first point of contact for incoming student enquiries, resolving 80% of enquiries or liaising with specialist services where required.
- Ensure a high standard of customer care by going above and beyond in every interaction.
- To develop a good understanding of university procedures and relevant processes to advise and support students.
- To support the student’s digital confidence in using University systems.
- To access University software/systems as necessary to respond to enquiries and process administrative tasks and produce reports as required.
Student Advisor Requirements
- Excellent interpersonal skills including verbal, listening and empathy.
- Dedicated to providing a high standard of customer service, professional and approachable.
- Ability to work successfully with staff at all levels across an organisation to achieve results
- A confident communicator, with the ability to communicate effectively with people who are dissatisfied or distressed.
- Ability to assimilate complex information quickly and accurately and to convey the information to others.
Multiple roles are available for permanent full-time posts at Walsall and Telford campus. The role will require you to work on campus 5 days per week and you will work to a structured rota to ensure that the service remains accessible to students and hits service level agreements.
Our working hours are 08:45 to 17:09, Monday to Friday
Please note that due to the confidential and sensitive nature of the information you will have access to, the post cannot be fulfilled by anyone actively studying at the University, however graduates are encouraged to apply. This role cannot provide UK sponsorship.
For further information about the role
If you require any further information regarding the role, please contact Amy McGovern – Amy.McG@wlv.ac.uk
Interviews will be held in August 2025
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Student Advisor employer: The University Of Wolverhampton
Contact Detail:
The University Of Wolverhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Advisor
✨Tip Number 1
Familiarise yourself with the university's procedures and services. Understanding how the university operates will help you provide accurate information and support to students, making you a more effective candidate.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. As a Student Advisor, you'll encounter students who may be distressed or dissatisfied, so being able to communicate effectively and empathetically is crucial.
✨Tip Number 3
Engage with current Student Advisors or attend university events to gain insights into the role. This will not only enhance your understanding but also show your genuine interest in the position during interviews.
✨Tip Number 4
Demonstrate your customer service skills in real-life scenarios. Whether through volunteering or part-time work, showcasing your ability to go above and beyond for customers will strengthen your application.
We think you need these skills to ace Student Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Student Advisor. Highlight key skills such as customer service, communication, and empathy in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous roles in customer service or advisory positions, showcasing how you have exceeded expectations in those roles.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your passion for supporting students and your understanding of their needs. Use specific examples from your past experiences to illustrate how you can provide tailored solutions and enhance the student experience.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in student support.
How to prepare for a job interview at The University Of Wolverhampton
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Student Advisor. Familiarise yourself with the key skills required, such as excellent customer service and interpersonal skills, so you can demonstrate how your experience aligns with these expectations.
✨Showcase Your Communication Skills
As a Student Advisor, effective communication is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided support to others. Be ready to demonstrate your ability to listen attentively and respond empathetically to student needs.
✨Research the University
Gain a good understanding of the university's procedures and services. This will not only help you answer questions more effectively but also show your genuine interest in the role and the institution. Mention specific programmes or initiatives that resonate with you during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, especially those involving dissatisfied or distressed students. Think through potential scenarios and formulate responses that highlight your problem-solving skills and ability to remain calm under pressure.