At a Glance
- Tasks: Ensure safety and security for staff, students, and visitors on campus.
- Company: Join a dynamic university team focused on customer service and safety.
- Benefits: Flexible rota system, in-house training, and a supportive work environment.
- Other info: Embrace change and be part of a team that values kindness and excellence.
- Why this job: Make a real difference in creating a safe and welcoming campus atmosphere.
- Qualifications: Previous security experience and exceptional customer service skills required.
The predicted salary is between 30000 - 42000 € per year.
Overview
As a Day Security Officer, you will be part of the team responsible for the delivery of a customer-focused security service. You will prioritize the safety of staff, students, residents and visitors, and the security of the University buildings and assets, enhancing the customer experience. You will also provide a comprehensive security service for all campus users and property of the University. Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible.
You will report to the Day Team Leader and will be an enthusiastic, skilled individual with considerable front-line experience of working within a customer-facing organisation. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone.
One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate.
You will work across all university campus locations on a Rota system: 3 days, 3 afternoons, 3 off, covering 365 days a year.
Campus Locations
- City Campus, Wulfruna Street, Wolverhampton, WV1 1LY
- Telford Campus, Shifnal Road, Priorslee, Telford, Shropshire, TF2 9NN
- Walsall Campus, Gorway Road, Walsall, West Midlands, WS1 3EZ
- Springfield campus, Cambridge Street, Wolverhampton, WV10 OJR
- University of Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9RU
Note: All maps and directions are available on the University of Wolverhampton website.
Your responsibilities will include health and safety tasks, fire safety checks and responsibilities involving the fire alarm control room, and possible first aid responsibilities. If this is the case, you will be the first responder on site and be responsible for delivering first aid (in house training will be provided) and/or required to call the relevant medical service, doctor, 111 or 999 ambulance service.
Day Security Officer Requirements
- You will have previous security or other relevant experience.
- You will have exceptional customer service skills, the ability to be diplomatic in conflict and empathize with individuals from a variety of backgrounds.
- You will have the ability to work in sometimes challenging situations, remaining calm and acting effectively.
- You will be a positive and committed team player, with the ability to work independently and on your own initiative.
- You must be comfortable with technology and computer literate as we are a digital university.
- As a team we go beyond the traditional security boundaries, and as an individual you must be highly skilled and flexible to deal with this challenging and varied role.
- The ability to embrace change is a must.
As a university we consider the right attitudes and behaviours to be just as important as experience and skill. Our department philosophy is to keep our customers at the heart of everything we do and we expect our staff to uphold our values of being “diligent, kind and excellent” at all times, linking in to the University’s overall vision, strategy and values.
Security Officer (Days) in Wolverhampton employer: The University Of Wolverhampton
The University of Wolverhampton is an exceptional employer that prioritises the safety and well-being of its staff, students, and visitors. With a strong commitment to customer service, our work culture fosters a supportive and inclusive environment where employees can thrive and develop their skills. We offer comprehensive training, opportunities for personal growth, and a unique chance to make a meaningful impact on campus life across multiple locations in the vibrant West Midlands.
Contact Detail:
The University Of Wolverhampton Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer (Days) in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Wolverhampton. They can give you insider info on what it’s really like working there and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common security officer scenarios. Think about how you’d handle various situations, especially those involving customer service and safety. We want you to shine!
✨Tip Number 3
Show off your tech skills! Since the university is digital, be ready to discuss how you’ve used technology in previous roles. It’ll show you’re adaptable and ready for the modern workplace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Security Officer (Days) in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Day Security Officer role. Highlight your customer service skills and any relevant security experience, as we want to see how you can contribute to our team.
Showcase Your Soft Skills:We’re looking for someone who’s calm under pressure and empathetic. Use examples in your application that demonstrate these qualities, especially in challenging situations, to show us you’re the right fit.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and skills are easy to read and understand. This helps us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The University Of Wolverhampton
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Day Security Officer. Familiarise yourself with the key aspects of the job, such as customer service, safety protocols, and first aid responsibilities. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you provided exceptional service. Think about situations where you resolved conflicts or helped someone in need. This will highlight your ability to remain calm and compassionate under pressure.
✨Demonstrate Team Spirit and Independence
Be ready to discuss how you work well in a team but can also thrive when working independently. Share specific instances where you contributed to a team goal or took the initiative to solve a problem on your own. This will show that you can adapt to different working environments, which is crucial for this role.
✨Embrace Change and Technology
As a digital university, being comfortable with technology is essential. Be prepared to talk about your experience with tech tools or systems relevant to security. Additionally, express your willingness to adapt to changes in procedures or technology, as this aligns with the university's values and philosophy.
