At a Glance
- Tasks: Support students and staff with enquiries, ensuring excellent customer service.
- Company: Join the University of Sheffield, a world-class institution with a vibrant community.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and retail discounts.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real impact on student experiences while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 23742 - 23742 £ per year.
The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement, a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.
We have an exciting opportunity available in the Student Registry for 2 x Student Registry Service Support Assistants. Located in the Students' Union Building, at the heart of the main University Campus, the Student Registry Service is responsible for critical student administration processes which enable students to begin, progress with, and complete their studies at the University.
Responsibilities:
- Work effectively within a busy team to respond to student and staff enquiries via face to face, live chat, telephone and email.
- Provide a high level of customer service, ensuring that students are supported at all times.
- Work collaboratively with colleagues across the Student Registry Service to respond effectively and comprehensively to enquiries from Students and Staff.
- Provide information, guidance and advice to students, staff within the University and to external enquirers and organisations in line with the University’s regulations and the General Data Protection Regulation.
- Support core administrative processes using excellent IT and organisational skills to ensure work is completed accurately and efficiently.
- Maintain and update student records using University IT systems and databases.
- Attend relevant departmental meetings (Academic Services and Student Registry staff briefings).
- Any other duties, commensurate with the grade of the post.
Person Specification:
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn’t match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply.
Criteria:
- Experience in a front facing customer facing environment, providing information and guidance. (Essential)
- Excellent customer service skills, with experience of responding efficiently and effectively to phone, face-to-face and email enquiries. (Essential)
- Excellent communication skills, both written and verbal. (Essential)
- Previous experience of data inputting and processing. (Essential)
- Proven IT skills, with experience of working with the Microsoft Office Suite (particularly Word and Excel), email and the ability to learn new software. (Essential)
- Excellent interpersonal skills and the ability to communicate confidently with people from a variety of backgrounds. (Essential)
- Ability to work effectively and flexibly in a team environment, but also able to work independently, in accordance with departmental objectives and team deadlines. (Essential)
- Strong organisational skills, with the ability to work well under pressure and to tight deadlines whilst maintaining attention to detail. (Essential)
- Knowledge and experience of the use of electronic student records systems (particularly within Higher Education). (Desirable)
- An awareness of the importance of the General Data Protection Regulation and handling confidential information. (Desirable)
Further Information:
- Grade: Grade 3
- Salary: £23,742
- Work arrangement: Full Time
- Duration: 1 x Post: 20/07/2026 - 13/11/2026; 1 x Post: 20/07/2026 - 02/10/2026
- Line manager: Student Fees and Funding Officers, Student Records Assistant, Student Enquiries Advisors
- Closing Date: 14/06/2026
For informal enquiries about this job contact Emily Harlington, Senior Business Support Officer and PA via e.harlington@sheffield.ac.uk.
Student Registry Support Assistant in Sheffield employer: The University of Sheffield
The University of Sheffield is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion. With a strong commitment to employee development, generous benefits including competitive annual leave and flexible working arrangements, and a central location within the Students' Union Building, staff are empowered to thrive in their roles while making a meaningful impact on students' academic journeys.
Contact Details:
The University of Sheffield Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Registry Support Assistant in Sheffield
✨Tip Number 1
Get to know the University of Sheffield inside out! Familiarise yourself with their values, mission, and the specific role you're applying for. This will help you tailor your conversations and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting students and staff, think of scenarios where you might need to handle enquiries. Role-play with a friend or family member to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the Student Registry Service. They can provide valuable tips and maybe even put in a good word for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at the University of Sheffield.
We think you need these skills to ace Student Registry Support Assistant in Sheffield
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've provided information and guidance effectively, so share specific examples that demonstrate your excellent customer service skills.
Communicate Clearly:Your written communication is key! Use clear and concise language in your application. We’re looking for strong communication skills, so make sure your application reflects that with well-structured sentences and a friendly tone.
Be Organised and Detail-Oriented:We love a candidate who can juggle tasks while keeping an eye on the details. Mention any experience you have with data inputting and processing, and show us how you manage your time effectively under pressure.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our amazing team at the University of Sheffield.
How to prepare for a job interview at The University of Sheffield
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Registry Support Assistant. Familiarise yourself with the key responsibilities like student administration processes and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with students and staff, prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you resolved issues or helped someone out, as this will demonstrate your ability to handle enquiries effectively.
✨Brush Up on IT Skills
The job requires strong IT skills, especially with Microsoft Office and data inputting. Make sure you're comfortable using these tools and can discuss any relevant experience you have. If you’ve worked with electronic student records systems before, be ready to talk about that too!
✨Emphasise Teamwork and Flexibility
This role is all about working within a busy team, so be prepared to discuss how you collaborate with others. Share examples of how you've adapted to changing situations or worked under pressure, as this will highlight your ability to thrive in a dynamic environment.
