The University of Sheffield is a remarkable place to work, offering excellent benefits and hybrid work opportunities. The Service Desk Analyst role focuses on first-line IT support for students and staff, handling queries across phone, chat, Self Service, and in-person help, with a strong emphasis on customer service and accurate record-keeping.
You will document interactions, resolve issues or escalate to specialist teams, contribute to knowledge bases, and help maintain a high standard of
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IT Support Specialist — First-Line Desk in Sheffield employer: The University of Sheffield
The University of Sheffield is an exceptional employer, offering a vibrant academic environment that fosters innovation and collaboration. With a strong emphasis on research and teaching excellence, employees benefit from numerous opportunities for professional development and career progression, all while contributing to impactful projects that shape the future of management education.
Contact Details:
The University of Sheffield Recruitment Team
