Receptionist

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

Overview

The University of Sheffield’s Advanced Manufacturing Research Centre (AMRC) are looking for an enthusiastic Receptionist to join the team. As a receptionist, you will meet and greet visitors and customers, providing a professional and efficient reception service at the AMRC buildings.

You will deal with a range of enquiries by email, telephone and in person, as well as providing a general administration support service for the day-to-day operation of the business. This may include data input, booking travel, photocopying, preparing documents and assisting with events.

For this role, you will need experience of working in a customer-facing role and it is very important that you are able to communicate effectively. You will also need to have excellent organisational skills in order to maintain a high degree of accuracy in a busy environment.

Main Duties And Responsibilities

• Provide a customer focused, high quality reception service, dealing with a range of enquiries and visitors to the department, ensuring that AMRC staff are notified in a timely fashion of the arrival of their guest.
• Receive and distribute incoming mail, log and distribute all incoming deliveries using the Goods Receipts Notification system, and ensure external parcels are collected on time for external distribution.
• Maintain and organise the reception area.
• Ensure contractors and visitors are given relevant H&S information.
• Ensure visitor details are logged accurately in the AMRC Visitor Management system.
• Provide administration support to the support functions team.
• Assist in the organisation of events.
• Provide occasional cover for the Hospitality and Admin teams.
• Book meeting rooms and monitor the calendars daily.
• Deal with telephone, email and other enquiries.
• Prioritise own workload, allowing for unplanned activities as there may be conflicting priorities.
• Access, prepare, store and retrieve electronic documentation.
• Maintain stationery supplies ordering when necessary, via the SAP system.
• Manage workload and work to strict deadlines without the need for supervision.
• Support and foster an inclusive One AMRC culture which promotes excellence through diversity.
• Build and maintain positive relationships across the University, encouraging the development of effective collaborative partnership working.
• As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected.

The essential criteria for this role include:

• 5 GCSE passes at grade C or above (or 9-5) (or have equivalent experience)
• Experience of working in a customer-facing role
• Good IT skills, particularly experience of Microsoft Office, Excel, web and email and the ability to communicate effectively both verbally and in writing.
• Excellent customer service skills, with experience of dealing with colleagues at all levels, responding efficiently and effectively to verbal and written communication.
• Ability to work in a busy environment whilst always remaining calm and professional
• Experience of adapting own skills to new circumstances and have a flexible approach to work and an ability to prioritise own workload
• Ability to work effectively as an individual and as part of a team
• Experience working in a high volume and demanding office environment.
• Excellent organisational skills

What We Offer

We offer a range of benefits, including:

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development.
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework.
• A range of generous family-friendly policies

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.