At a Glance
- Tasks: Provide IT and AV support across multiple sites, ensuring smooth operations for users.
- Company: Join the University of Sheffield's innovative Advanced Manufacturing Research Centre.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with opportunities to learn and travel across the UK.
- Why this job: Be part of a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in IT support, knowledge of various operating systems, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
University of Sheffield Advanced Manufacturing Research Centre (AMRC and AMRC Training Centre) is seeking an IT/AV Technician to join its second line IT support team. The role provides second line IT and AV support to a diverse user base across multiple sites via helpdesk, phone, email, chat, and face‑to‑face.
Main Duties and Responsibilities
- Handle queries in person, via remote sessions, telephone, and email for all IT and AV systems.
- Represent the IT support team in discussions with customers, ensuring timely resolution and promoting best IT practices.
- Prioritise own workload, especially queries that significantly impact business.
- Escalate complex technical issues to specialists locally or at the University.
- Maintain a variety of general and specialist IT equipment and software.
- Support use of AV and conferencing technologies for internal and external stakeholders.
- Contribute to technical and security maintenance of devices and asset management via various platforms.
- Facilitate IT support drop‑in sessions across buildings.
- Procure new and replacement IT equipment, software and services.
- Support secure use and maintenance of the organisation’s Windows and Linux estate.
- Assist with high‑priority tasks, incidents or projects, including first line duties as directed.
- Stay updated with emerging technologies and best practices through self‑learning and training.
- Conduct user handovers and one‑to‑one training on new and existing equipment.
- Adhere to AMRC and University governance, architecture and information security best practices.
- Build relationships with IT, Architecture, Digital and University IT Services.
- Assist with updates and maintenance of existing IT platforms and introduction of new technologies.
- Travel across UK sites as necessary; holding a full driving licence is essential.
- Carry out other duties as required.
Person Specification
Abilities and experience required for this role:
- Working experience in a team providing efficient IT support in a busy, customer‑focused environment.
- 1st and 2nd line technical support experience within a large complex organisation.
- Knowledge of Microsoft Windows, MacOS, Android, iOS, Linux and other OS for deployment, imaging, fault finding, and resolution (primary focus on Windows).
- Up‑to‑date knowledge of Microsoft 365 and Google Workspace.
- Experience with meeting and conference technologies and audio‑visual installations.
- Understanding of software patch management and cyber security principles, including Cyber Essentials.
- Analytical problem‑solving skills with awareness of long‑term implications.
- Excellent customer service and communication skills, both written and verbal, across all staff levels.
- Compliance with mandatory training and University/AMRC policies.
IT/ AV Technician employer: The University of Sheffield
The University of Sheffield Advanced Manufacturing Research Centre (AMRC) is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. As an IT/AV Technician, you will benefit from a supportive culture that prioritises employee growth through continuous training and development opportunities, while working alongside a diverse team dedicated to advancing technology in manufacturing. Located in a vibrant academic setting, the AMRC provides unique advantages such as access to cutting-edge resources and the chance to engage with industry leaders, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
The University of Sheffield Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT/ AV Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join online forums. The more people you know, the better your chances of landing that IT/AV Technician role.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking chats. Bring up your experience with Microsoft Windows, AV technologies, and customer service – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t hesitate to apply. Tailor your approach to highlight your second line support experience and your ability to handle complex queries.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT/ AV Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT/AV Technician role. Highlight your relevant experience in providing IT support, especially in busy environments. We want to see how your skills match what we're looking for!
Show Off Your Skills:In your application, don’t just list your technical skills—show us how you've used them! Whether it's troubleshooting AV systems or managing software updates, give us examples that demonstrate your expertise.
Be Personable:Remember, this role involves a lot of customer interaction. Use your application to showcase your communication skills. We love candidates who can explain complex tech stuff in simple terms and build relationships with users.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at The University of Sheffield
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the systems and technologies mentioned in the job description. Familiarise yourself with Microsoft Windows, MacOS, and AV technologies, as well as any specific tools they use. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved issues quickly or went above and beyond to help someone out. This will demonstrate your ability to handle queries effectively.
✨Prepare for Problem-Solving Questions
Expect to face some technical problem-solving scenarios during the interview. Practice explaining your thought process when troubleshooting issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and how you approach complex problems.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they stay updated with emerging technologies. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
