Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the delivery of quality education programmes and manage student-related processes.
- Company: The University of Sheffield, a diverse and inclusive world-class institution.
- Benefits: Competitive annual leave, generous pension, flexible working, and commitment to wellbeing.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a supportive team and make a real impact on students' educational journeys.
- Qualifications: A Level education or equivalent, strong IT skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world‑class university. We offer a wide range of benefits including highly competitive annual leave, a generous pension scheme, flexible working opportunities and a commitment to development and wellbeing.
Overview
You will be part of a team that develops, manages and improves the effective organisation of our taught programmes and related student procedures. You will work within clear policies and processes across the student journey in order to meet regulatory requirements and consistently deliver educational excellence. You will play a key role in ensuring the implementation and ongoing review of the programme‑level approach in the School and contributing to the strategic development of the portfolio. This will involve coordinating high‑quality and consistent programme and module information in various University systems. We are looking to appoint a supportive, organised and motivated individual who is committed to driving improvements within our programmes. The successful candidate will have experience of maintaining information with a high degree of accuracy and attention to detail and will have previously supported student or programme‑related processes. They will also be able to build effective relationships with staff and students and work flexibly to support the activities of the team.
Main Duties And Responsibilities
- Support the effective and efficient delivery of quality standards and programme management, including coordinating programme, placement, and module information, timetabling support as requested by the Timetabling and Education Officer, module choice processes, exam boards and programme events.
- Work with the Assessment recognise when to refer matters to senior colleagues.
- Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point, and providing cover for other members of the team as required.
- Build and engage with local, NHS and University networks to ensure up‑to‑date knowledge of internal policy and procedures.
- Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
- Monitor student attendance, engagement and progression, implementing and maintaining processes which comply with University policy, placement and immigration requirements (MBChB and PA only).
- Carry out other duties commensurate with the grade and remit of the post.
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role’s criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.
Criteria
- Educated to A Level standard (or equivalent experience) Essential
- Proven IT skills, with experience of working with Microsoft packages, Google packages, email and the internet Essential
- Ability to communicate effectively with staff and students in person and in writing Essential
- Experience of maintaining information with a high degree of accuracy and attention to detail Essential
- Ability to manage own workload in consultation with appropriate colleagues, prioritising as required to meet planned deadlines as well as unscheduled tasks Essential
- Ability to work on own initiative, recognising when to refer matters to senior colleagues Essential
- Ability to analyse and solve problems with an appreciation of longer term implications Essential
- Excellent interpersonal and customer service skills with experience of responding efficiently and effectively to queries Essential
- Knowledge and experience of working within Higher Education Desirable
- Familiarity with the University’s educational and research environment and commitment to diversity, equity and inclusion
Education Support Officer employer: The University of Sheffield
Contact Detail:
The University of Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Sheffield on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by researching the university's values and recent initiatives. We want to show that we’re not just a good fit for the role, but also for the culture at Sheffield!
✨Tip Number 3
Practice common interview questions related to education support roles. We can even do mock interviews with friends to boost our confidence and refine our answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team.
We think you need these skills to ace Education Support Officer
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education shine through! We want to see how much you care about supporting students and improving programmes. Share any relevant experiences that highlight your commitment to educational excellence.
Be Detail-Oriented: Since attention to detail is key for this role, make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to maintain accurate information. Double-check everything before hitting send!
Connect with Our Values: Take a moment to reflect on our commitment to diversity, equity, and inclusion. In your application, mention how your background or experiences align with these values. We love seeing candidates who resonate with our culture and mission!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at The University of Sheffield
✨Know Your Stuff
Make sure you’re familiar with the University of Sheffield’s values and mission. Research their educational programmes and any recent developments in the university. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Attention to Detail
Since the role requires maintaining accurate information, be prepared to discuss specific examples from your past where your attention to detail made a difference. Bring up instances where you successfully managed data or processes that required precision.
✨Demonstrate Your Interpersonal Skills
This position involves working closely with students and staff, so highlight your communication skills. Share stories that illustrate how you’ve built effective relationships in previous roles, especially in educational settings.
✨Be Ready to Problem-Solve
Think of examples where you’ve faced challenges and had to analyse situations to find solutions. The interviewers will want to see your ability to think critically and act independently, so prepare to discuss your problem-solving process.