At a Glance
- Tasks: Support visitors and ensure a top-notch hospitality experience at our main campus.
- Company: Join the University of Sheffield, a vibrant and inclusive workplace.
- Benefits: Enjoy flexible working, generous leave, and a great pension scheme.
- Other info: Be part of a supportive team with opportunities for personal growth.
- Why this job: Make a difference by creating memorable experiences for guests and staff.
- Qualifications: Customer service skills and a passion for hospitality are essential.
The predicted salary is between 23742 - 24684 € per year.
The Customer Care Assistant supports visitors and guest meetings at the AMRC’s main campus across the AMP and Sheffield Business Park. Reporting to the Hospitality Coordinator, the role ensures a consistent and professional visitor experience and handles all aspects of customer care, including room preparation, visitor logistics, catering management, and ad-hoc reception cover.
Responsibilities
- Provide staff and customers with an efficient, hygienic and professional hospitality service.
- Adhere to health and safety, COSHH regulations and food hygiene standards level 1.
- Ensure catering requirements for meetings are met for customers and staff at all times.
- Fully equip meeting rooms prior to meetings as requested by the customer.
- Support events and catering as required.
- Maintain an efficient catering order book and ensure sufficient stock across sites.
- Clear and maintain meeting rooms after catering/refreshments.
- Keep kitchens clean daily and return crockery to the kitchen.
- Provide cover for reception areas when needed.
- Ensure meeting rooms are clear, tidy and ready early in the morning.
- Promote an inclusive OneAMRC culture that values diversity.
- Embed the University sustainability strategy into day-to-day activities where possible.
- Carry out other duties commensurate with the grade and remit of the post.
Requirements
- Minimum food hygiene standards level 1 or equivalent experience.
- Excellent customer service skills with experience handling student and staff requests efficiently.
- Good communication skills and the ability to deal with colleagues at all levels.
- Ability to work effectively as a team member.
- Ability to assess and organise resources, plan and progress work activities.
- Self-motivated with a flexible and enthusiastic approach to work.
- Experience with administrative IT systems, including Email, SAP and Microsoft Office.
- Knowledge of Health and Safety, COSHH, handling cleaning solutions, manual handling, electricity at work, and safety signs.
Desirable:
- Experience working on a reception.
Salary and Benefits
- Salary: £23,742 - £24,684 (pro-rata). Potential progression to £25,804 (pro-rata) through sustained exceptional contribution.
- Minimum 38 days annual leave (pro rata) with the option to purchase additional days.
- Flexible working arrangements, including hybrid options.
- Generous pension scheme.
- Wide range of retail discounts and rewards.
- Access to staff networks and development schemes.
- Commitment to wellbeing and personal development.
- Family-friendly policies: Paid time off for parenting and caring emergencies. Support for those experiencing menopause. Paid time off and support for fertility treatment. Additional benefits available.
We are a Disability Confident Employer. If you have a disability and meet the essential criteria, you will be invited to the next stage of the selection process.
Further Information
- Grade: 3
- Work arrangement: Part-time (20 hours per week)
- Line manager: Hospitality Coordinator
- Direct reports: None
Customer Care Assistant in Catcliffe employer: The University of Sheffield
The AMRC is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional development. With generous benefits such as a minimum of 38 days annual leave, flexible working arrangements, and a commitment to diversity, employees can thrive both personally and professionally while contributing to a sustainable future at the heart of Sheffield's innovation hub.
Contact Detail:
The University of Sheffield Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Assistant in Catcliffe
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in, especially with their focus on inclusivity and sustainability.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a top-notch experience, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your teamwork spirit! The job requires working closely with others, so be prepared to discuss how you’ve collaborated in previous roles. Highlight any experiences that demonstrate your ability to work well in a team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the company.
We think you need these skills to ace Customer Care Assistant in Catcliffe
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled requests and provided support in previous roles, especially if you've worked with students or staff before!
Be Specific About Your Experience:When filling out your application, be specific about your past roles and responsibilities. Mention any relevant experience with catering, hospitality, or administrative tasks that align with what we’re looking for.
Keep It Professional Yet Friendly:Your written application should reflect a professional tone, but don’t forget to let your personality shine through! We value a friendly approach, so feel free to express your enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at The University of Sheffield
✨Know Your Customer Care Basics
Brush up on your customer service skills and be ready to share examples of how you've handled requests efficiently. Think about situations where you went above and beyond for a customer, as this will show your commitment to providing an excellent visitor experience.
✨Familiarise Yourself with Health and Safety Standards
Since the role involves adhering to health and safety regulations, make sure you understand the basics of food hygiene and COSHH standards. Be prepared to discuss how you would ensure compliance in your daily tasks, as this shows you're serious about maintaining a safe environment.
✨Show Off Your Team Spirit
This position requires teamwork, so think of examples where you've successfully collaborated with others. Highlight your ability to communicate effectively with colleagues at all levels, as well as your flexibility and enthusiasm in supporting team goals.
✨Prepare for Practical Scenarios
Expect some situational questions during the interview. Prepare to discuss how you would handle specific scenarios, like managing catering logistics for a busy meeting or ensuring a reception area is covered. This will demonstrate your organisational skills and ability to think on your feet.
