At a Glance
- Tasks: Manage administrative processes for taught programmes and enhance student experiences.
- Company: Join the University of Sheffield, a leader in education and innovation.
- Benefits: Enjoy 38 days annual leave, flexible working, and a generous pension scheme.
- Other info: Be part of a diverse community with opportunities for personal growth and networking.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Strong admin experience, excellent IT skills, and a passion for customer service.
The predicted salary is between 27319 - 31236 £ per year.
As Curriculum Operations Administrator, the post-holder will have administrative responsibility for a portfolio of the AMRC Training Centre’s taught programmes, leading on a range of administrative processes central to the delivery of an excellent experience for students. You will be responsible for regular review and continual improvement of the areas for which you are responsible, ensuring wider Faculty, University and funding body requirements are adhered to. You will work cohesively with other members of the Curriculum Operations team, managers, teaching staff and wider University Professional Services teams to provide an excellent service to both staff and students. The role will require excellent interpersonal and communication skills to build effective networks and strong working relationships.
Main Duties and Responsibilities:
- Academic Cycle & Programme Administration: Lead the end-to-end administrative lifecycle for a portfolio of taught programmes. This includes managing student registrations, intricate timetabling (aligned to employer needs), induction processes, and the maintenance of accurate student records for audit and funding compliance.
- Assessment & Quality Assurance: Coordinate all examination and assessment activities, including the preparation of papers, management of the Controlled Assessment Management System, and supporting Extenuating Circumstances and Examination Boards. Ensure all activities adhere to University, awarding body, and sustainability regulations.
- Expert Advice & Stakeholder Engagement: Act as a specialist point of contact for students, teaching staff, and employers. Provide in-depth guidance on programme regulations and course materials, while building effective networks across the AMRC Training Centre and wider University Professional Services.
- Operational Leadership & Team Support: Support the Curriculum Operations Lead by overseeing the work of junior colleagues, providing on-the-job training, and deputising when necessary. Ensure service continuity through effective resource delegation and cover during staff absences.
- Process Improvement & Service Excellence: Proactively review and enhance curriculum operations. Use customer feedback and service monitoring to recommend and implement efficiencies that improve the experience for both staff and students.
- Committee & Project Management: Provide professional administrative support to key committees (Quality, Welfare, and Staff-Student Forums), including minute-taking and action tracking. Contribute to or lead departmental projects to support strategic objectives. Carry out other duties, commensurate with the grade and remit of the post.
Person Specification:
- Essential – Application: Proven significant administrative experience with excellent IT skills including the full Microsoft Office suite of applications and Google products, requiring a high degree of planning and decision making, ideally in a higher or further education environment or similar large complex organisation, with evidence of a good track record of working to tight deadlines and managing priorities.
- Essential – Application / Interview: Experience of providing high levels of customer service in a complex busy environment, with experience of responding efficiently and effectively to phone, in person and email enquiries.
- Essential – Application / Interview: An adaptable and proactive approach to work, with a desire to learn and develop within the role and adapt existing skills to new circumstances.
- Essential – Application / Interview: Experience of assessment and examination procedures.
- Essential – Application / Interview: Ability to develop creative approaches to problem solving, with the ability to analyse and solve problems with an appreciation of longer term implications.
- Essential – Application / Interview: Effective communication skills, both written and verbal, in order to provide accurate and comprehensive information to staff and students.
- Essential – Application / Interview: Ability to assess and organise resources, and plan and progress work activities.
- Essential – Application / Interview: Ability to work as part of a team, across teams and departmental boundaries and experience of developing and maintaining a network of contacts throughout own work area.
- Essential – Application / Interview: Experience of supervising junior colleagues.
- Desirable – Application / Interview: Knowledge of Ofsted and ESFA requirements.
- Desirable – Application / Interview: Experience of using University of Sheffield system, for example Blackboard, CIES, CIS, CMIS, Roombookings, OneFile, Maytas.
Further Information:
- Grade: 5
- Salary: £27,319 - £31,236
- Duration: 6 months (Fixed Term)
- Line manager: Curriculum Operations Lead
What We Offer:
- A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
- Flexible working opportunities, including hybrid working for some roles.
- Generous pension scheme.
- A wide range of discounts and rewards on shopping, eating out and travel.
- A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
- Recognition Awards to reward staff who go above and beyond in their role.
- A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework.
- A range of generous family-friendly policies including paid time off for parenting and caring emergencies, support for those going through the menopause, paid time off and support for fertility treatment and more.
We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process. An enhanced with barred lists DBS check will be needed for this role. Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right.
Curriculum Operations Administrator in Catcliffe employer: The University of Sheffield
The University of Sheffield is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With generous benefits such as 38 days of annual leave, flexible working options, and a commitment to diversity through various staff networks, employees are encouraged to thrive both personally and professionally in a dynamic academic environment.
Contact Details:
The University of Sheffield Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Curriculum Operations Administrator in Catcliffe
✨Tip Number 1
Network like a pro! Reach out to current employees at the AMRC Training Centre on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with the curriculum operations and the specific programmes you'll be working with. Show us that you're not just another candidate, but someone who genuinely cares about enhancing the student experience.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or family. Get comfortable explaining your past experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re serious about joining our team and ready to dive into the Curriculum Operations world.
We think you need these skills to ace Curriculum Operations Administrator in Catcliffe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Curriculum Operations Administrator role. Highlight your relevant experience in administrative tasks, especially in education settings, and show how you can contribute to enhancing student experiences.
Show Off Your Skills:We want to see your excellent IT skills in action! Mention your proficiency with Microsoft Office and Google products, and provide examples of how you've used these tools to manage complex tasks or improve processes in previous roles.
Communicate Clearly:Effective communication is key in this role. Use clear and concise language in your application, and make sure to demonstrate your ability to engage with various stakeholders, from students to teaching staff, in a professional manner.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The University of Sheffield
✨Know Your Programmes
Before the interview, make sure you thoroughly understand the taught programmes you'll be managing. Familiarise yourself with their structure, key stakeholders, and any recent changes. This will help you demonstrate your commitment and readiness to lead the administrative lifecycle effectively.
✨Showcase Your Communication Skills
Since this role requires excellent interpersonal skills, prepare examples of how you've successfully communicated with students, staff, and external stakeholders in the past. Think about specific situations where your communication made a difference, and be ready to share these during the interview.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss instances where you've tackled challenges in an administrative setting. Focus on your creative approaches to problem-solving and how you’ve implemented improvements based on feedback. This will show your proactive attitude and ability to enhance curriculum operations.
✨Demonstrate Team Leadership Experience
If you've supervised junior colleagues before, come equipped with examples of how you supported their development and ensured service continuity. Discuss your leadership style and how you foster collaboration within a team, as this is crucial for the Curriculum Operations Administrator role.
