The University of Salford is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives within the Digital Services department.
You will combine ITIL/ITSM expertise with strong analytics to identify root causes, produce actionable insights and influence strategic decisions across the university’s technology landscape, partnering with service owners, technical teams and senior leadership to
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Service Insights & Problem Management Lead in Salford employer: The University of Salford
The University of Salford is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation within the academic community. Employees benefit from professional development opportunities, a commitment to transparency, and a supportive environment that values diversity and inclusion. Located in Salford, the university provides a unique chance to contribute to meaningful governance initiatives while enjoying the rich cultural offerings of the Greater Manchester area.
