The University of Salford’s Digital Services department seeks an experienced IT Problem and Service Insights Manager to own end‑to‑end problem management, incident trend analysis and service improvement initiatives. You will combine ITIL/ITSM expertise with strong analytical skills to identify root causes and translate data into measurable improvements for staff and students.
You will work with service owners, technical teams and senior leadership to drive continuous service improvements,
#J-18808-Ljbffr
IT Service Insight & Problem Lead in Salford employer: The University of Salford
The University of Salford is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation within the academic community. Employees benefit from professional development opportunities, a commitment to transparency, and a supportive environment that values diversity and inclusion. Located in Salford, the university provides a unique chance to contribute to meaningful governance initiatives while enjoying the rich cultural offerings of the Greater Manchester area.
