Project Support Officer

Project Support Officer at The University of Newcastle

In this position, you will contribute to a strategic initiative aimed at enhancing the student experience at the University of Newcastle. You will collaborate with a team of professionals specializing in User Experience (UX) and Service Design to analyze and improve the entire student journey. This role offers a unique chance to gain valuable insights and experience in the fields of UX and service design.

Key facts

• Location: Ashmont, Wagga Wagga
• Engagement: Full-time, fixed-term until mid-December 2026
• Team: Not specified

What you’ll do

• Assist in the mapping and enhancement of the student journey across various touchpoints.
• Collaborate with UX and Service Design experts to identify areas for improvement and implement effective solutions.

Requirements

• A minimum of 2 years of experience in project support or a related role.
• Familiarity with User Experience (UX) principles and service design methodologies.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• A degree in a relevant field such as Business, Education, or Design.

Nice to have

• Experience in the education sector or working with student services.
• Proficiency in design tools such as Adobe Creative Suite or similar software.

Skills & Tools

• Project management software (e.g., Trello, Asana, or similar).
• Data analysis tools to assess user feedback and journey mapping.
• Basic knowledge of user research techniques and methodologies.

Practical notes

• Applicants must have the right to work in Australia.
• Benefits include professional development opportunities and access to university resources.

Interested candidates should submit their applications by the specified deadline.