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- Tasks: Support students with information, advice, and guidance in a vibrant academic environment.
- Company: Join the University of Manchester, a leading institution known for its commitment to student success.
- Benefits: Enjoy a fantastic pension scheme, health services, generous leave, and discounts at major retailers.
- Why this job: Be part of a supportive team that makes a real difference in students' lives and well-being.
- Qualifications: Ideal candidates should have customer service experience and an understanding of academic support processes.
- Other info: Flexible working options available; we encourage applications from diverse backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
TLSE Assistant (Student Information, Advice and Guidance and Student Support and Wellbeing)
University of Manchester
- Location: Manchester
- Type: Permanent
- Hours: Full-time
- Posted: 1 day ago
Applications are invited for the post of Teaching, Learning and Student Experience Assistant, within the Information, Advice and Guidance Team in the School of Arts, Languages and Cultures. We are seeking to appoint an individual who is motivated to work within a customer service environment and ideally has understanding of the academic and pastoral support procedures and processes in relation to the provision of postgraduate taught/or undergraduate education. The successful candidate will liaise with key stakeholders: key academic, PS staff and students and will be based within the Student Support Hub in the Samuel Alexander Building.
What you will get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer, we welcome applications from all suitably qualified persons and all appointments will be made on merit. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from the Black, Asian and Minority Ethnic (BAME) community who are currently under-represented at this level in this area. Our University is positive about flexible working – you can find out more. Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to . Any CV\’s submitted by a recruitment agency will be considered a gift.
Enquiries about the vacancy, shortlisting and interviews:
- Name: Louise Stewart
- Email: General enquiries: Email:
- Technical support:
This vacancy will close for applications at midnight on the closing date. Please see the link below for the Further Particulars document which contains the person specification criteria.
University of Manchester
#s1-Gen
Applications are invited for the post of Teaching, Learning and Student Experience Assistant, within the Information, Advice and Guidance Team in the School of Arts, Languages and Cultures. We are seeking to appoint an individual who is motivated to work within a customer service environment and ideally has understanding of the academic and pastoral support procedures and processes in relation to the provision of postgraduate taught/or undergraduate education.The successful candidate will liaise with key stakeholders: key academic, PS staff and students and will be based within the Student Support Hub in the Samuel Alexander Building.What you will get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
#J-18808-Ljbffr
TLSE Assistant (Student Information, Advice and Guidance and Student Support and Wellbeing) employer: The University of Manchester
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TLSE Assistant (Student Information, Advice and Guidance and Student Support and Wellbeing)
✨Tip Number 1
Familiarise yourself with the University of Manchester's values and mission. Understanding their commitment to student support and wellbeing will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully provided customer service or support in previous roles. Highlighting your experience in academic or pastoral settings will demonstrate your suitability for the position.
✨Tip Number 4
Research the key stakeholders you will be liaising with, such as academic staff and students. Understanding their needs and challenges will allow you to discuss how you can effectively support them in your role.
We think you need these skills to ace TLSE Assistant (Student Information, Advice and Guidance and Student Support and Wellbeing)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the TLSE Assistant position. Highlight your understanding of customer service and academic support procedures in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in student support, advice, and guidance. Emphasise any previous roles that involved liaising with students or academic staff, showcasing your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the specific needs of the role. Mention your motivation for working in a customer service environment and your understanding of the academic landscape.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The University of Manchester
✨Understand the Role
Make sure you have a clear understanding of the TLSE Assistant role and its responsibilities. Familiarise yourself with the academic and pastoral support procedures, as well as the customer service environment you'll be working in.
✨Research the University
Take some time to learn about the University of Manchester, its values, and its commitment to diversity and inclusion. This will help you align your answers with their mission and demonstrate your genuine interest in the institution.
✨Prepare for Stakeholder Interaction
Since the role involves liaising with key stakeholders, think about how you would approach communication with academic staff, PS staff, and students. Prepare examples of how you've successfully navigated similar interactions in the past.
✨Showcase Your Customer Service Skills
Be ready to discuss your experience in customer service environments. Highlight specific instances where you've provided excellent support or guidance, especially in educational settings, to show that you're a good fit for the team.
