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- Tasks: Assist in providing information and guidance to students in a supportive environment.
- Company: Join The University of Manchester, a leading institution committed to inclusivity and student success.
- Benefits: Enjoy flexible working options, excellent health services, and generous annual leave.
- Why this job: Be part of a vibrant community that values diversity and makes a real impact on student experiences.
- Qualifications: Ideal for motivated individuals with customer service experience and an understanding of academic support.
- Other info: This is a part-time entry-level role based in the Student Support Hub.
The predicted salary is between 24000 - 36000 £ per year.
Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance)
Join to apply for the Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance) role at The University of Manchester
Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance)
Join to apply for the Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance) role at The University of Manchester
Applications are invited for the post of Teaching, Learning and Student Experience Assistant, within the Information, Advice and Guidance Team in the School of Arts, Languages and Cultures. We are seeking to appoint an individual who is motivated to work within a customer service environment and ideally has understanding of the academic and pastoral support procedures and processes in relation to the provision of postgraduate taught/or undergraduate education.
The successful candidate will liaise with key stakeholders: key academic, PS staff and students and will be based within the Student Support Hub in the Samuel Alexander Building.
As an equal opportunities employer, we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from the Black, Asian and Minority Ethnic (BAME) community who are currently under-represented at this level in this area.
What you will get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
Our University is positive about flexible working – you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any CV’s submitted by a recruitment agency will be considered a gift.
Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Enquiries about the vacancy, shortlisting and interviews:
Name: Louise Stewart
Email: louise.stewart@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.
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Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance) employer: The University of Manchester
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance)
✨Tip Number 1
Familiarise yourself with the academic and pastoral support procedures at The University of Manchester. Understanding these processes will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees in the Information, Advice and Guidance Team. They can provide valuable insights into the team dynamics and expectations, which can be beneficial for tailoring your approach.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role is heavily focused on liaising with students and staff, having specific examples ready will help you stand out as a candidate.
✨Tip Number 4
Research the latest trends in student support services within higher education. Being able to discuss current challenges and innovations in this area will showcase your commitment to enhancing the student experience.
We think you need these skills to ace Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Teaching, Learning and Student Experience Assistant position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Customer Service Skills: Since the role involves working in a customer service environment, emphasise any previous experience you have in similar settings. Use specific examples to demonstrate your ability to provide excellent support to students and staff.
Showcase Relevant Knowledge: Mention your understanding of academic and pastoral support procedures. If you have experience in higher education or knowledge of student support services, make sure to include this in your application.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the university. A personalised touch can make your application stand out from the rest.
How to prepare for a job interview at The University of Manchester
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Teaching, Learning and Student Experience Assistant. Be prepared to discuss how your skills and experiences align with the role, especially in customer service and academic support.
✨Research the University
Familiarise yourself with The University of Manchester's values, mission, and recent initiatives. This will not only show your interest in the institution but also help you tailor your answers to reflect their ethos during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations related to student support. Think of examples from your past experiences where you successfully assisted students or resolved issues.
✨Show Your Passion for Education
Demonstrate your enthusiasm for supporting students in their learning journey. Share any relevant experiences or insights that highlight your commitment to enhancing the student experience and fostering an inclusive environment.
