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For Companies At a Glance
- Tasks: Support and enhance Microsoft 365 services for students and staff at the University.
- Company: Join the vibrant IT Services team at the University of Manchester.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be at the forefront of tech innovation while making a real impact on campus productivity.
- Qualifications: Experience with Microsoft 365 and strong problem-solving skills are essential.
- Other info: Dynamic work environment with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About IT Services
IT Services at the University of Manchester is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for our staff, students, and researchers.
The Team
The Digital Workplace team enables staff and students to work, communicate, and collaborate effectively using Microsoft 365 and other modern collaboration tools. We manage, support, and improve services such as Teams, SharePoint, OneDrive, Power Platform, and Exchange, ensuring they are secure, reliable, and easy to use. We also manage and support the adoption of M365 Copilot and other AI tools to help people work smarter and more efficiently. Our focus is on delivering a seamless digital experience and continuously improving how the University works in a digital-first world.
The Role
Based within the Digital Workplace team, the Microsoft 365 Support Engineer plays a pivotal role in supporting the University's suite of collaboration and productivity platforms, ensuring they meet organisational needs; support staff and student productivity; and remain at the forefront of technological innovation. They will provide second and third-line support for the University's Microsoft 365 (M365) platform and other associated collaboration services, ensuring they are reliable and secure.
Microsoft 365 Support Engineer employer: The University of Manchester
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft 365 Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Manchester or in similar roles on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies showcasing your experience with Microsoft 365 tools. This will help you stand out during interviews and demonstrate your hands-on knowledge.
✨Tip Number 3
Practice makes perfect! Get familiar with common interview questions for support roles, especially around Microsoft 365. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at the University of Manchester.
We think you need these skills to ace Microsoft 365 Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology and Microsoft 365 shine through. We love seeing candidates who are genuinely excited about helping others use these tools effectively!
Tailor Your Experience: Make sure to highlight your relevant experience with Microsoft 365 and any other collaboration tools. We want to see how your skills align with what we do, so don’t hold back on those specific examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The University of Manchester
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365 tools like Teams, SharePoint, and OneDrive. Be ready to discuss how you've used these platforms in the past and any challenges you've faced. This will show that you're not just familiar with the tools but can also troubleshoot and support them effectively.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering excellent customer service, prepare examples of how you've provided support in previous roles. Think about specific situations where you resolved issues or improved user experience. This will demonstrate your ability to handle queries and provide top-notch support.
✨Stay Updated on Tech Trends
The Digital Workplace team is all about innovation, so be prepared to discuss the latest trends in collaboration tools and AI, especially M365 Copilot. Showing that you're proactive about learning and adapting to new technologies will impress the interviewers and align with their focus on continuous improvement.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team and their projects. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about how they support staff and students in a digital-first world.