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- Tasks: Engage with visitors, answer queries, and support library events in a vibrant environment.
- Company: Join the John Rylands Research Institute and Library, a hub of culture in Manchester.
- Benefits: Flexible hours, a friendly team, and the chance to work in a historic setting.
- Other info: Diverse workplace celebrating inclusivity and community engagement.
- Why this job: Make a difference by helping visitors feel valued and confident in their experience.
- Qualifications: Enthusiastic team player with a passion for customer service.
Do you enjoy engaging with a diverse range of people in a warm, informed and friendly way? Are you an enthusiastic team player, passionate about delivering great customer service? We are seeking a Visitor Services Assistant to join our Visitor Services Team at the John Rylands Research Institute and Library. You will welcome visitors and answer queries, helping members of the public to feel valued and confident as they experience the collections and Grade 1 listed building in the heart of Manchester.
Based at the reception and at key spaces around the library, your duties will include:
- Engaging with visitors
- Operating a booking service
- Supporting Library events
- Working in the Rylands’ shop
The rota pattern for this role is as follows: working every Wednesday 12noon - 5pm, Thursday 12noon-4pm, Saturday 12noon - 5pm.
The University of Manchester is committed to creating an environment where diversity is celebrated and everyone is treated fairly. Every day, we welcome visitors from diverse communities from across the city and beyond. We welcome applications from candidates from all backgrounds.
Visitor Services Assistant in Manchester employer: The University of Manchester
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant in Manchester
✨Tip Number 1
Get to know the place! Before your interview, take a stroll around the John Rylands Research Institute and Library. Familiarising yourself with the space will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with visitors, try role-playing common scenarios with friends or family. This will help you articulate how you'd handle queries and create a welcoming atmosphere.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with the hiring team, let your passion for customer service shine through. Share examples of how you've made others feel valued in previous roles.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your journey with us.
We think you need these skills to ace Visitor Services Assistant in Manchester
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see how excited you are about engaging with visitors and making their experience memorable!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Visitor Services Assistant role. We love seeing how your background fits with our mission at the John Rylands Research Institute.
Be Personable: Since this role is all about interacting with a diverse range of people, don’t hesitate to showcase your friendly and warm personality in your written application. We’re looking for team players who can make everyone feel valued!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at The University of Manchester
✨Know Your Audience
Before the interview, take some time to research the John Rylands Research Institute and Library. Familiarise yourself with their collections and events. This will help you engage more confidently with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Visitor Services Assistant, you'll be interacting with a diverse range of people. Prepare examples from your past experiences where you've delivered excellent customer service. Highlight how you made visitors feel valued and confident, as this aligns perfectly with the job description.
✨Demonstrate Team Spirit
Being an enthusiastic team player is key for this role. Think of instances where you've worked collaboratively with others. Be ready to discuss how you contribute to a positive team environment and support your colleagues, especially in busy situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the library's upcoming events or how they celebrate diversity within their team. This shows your enthusiasm for the role and helps you gauge if the workplace culture is a good fit for you.