At a Glance
- Tasks: Support students with enquiries and help organise events for a positive experience.
- Company: Join a friendly team at the University of Manchester, dedicated to student success.
- Benefits: Enjoy a generous pension, Christmas closure, and employee discounts.
- Other info: Diverse and inclusive workplace welcoming all backgrounds and experiences.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for supporting others.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a friendly and motivated Teaching, Learning and Student Experience Assistant to join our team and help deliver a high-quality, student-centred service.
Responsibilities
- Respond to student enquiries and provide clear, helpful information, both written and verbal
- Maintain accurate records and systems
- Support day-to-day administrative processes
- Help organise meetings and team activities, including involvement in Student Voice meetings and society activity
- Assist with student events such as Graduation and Welcome
- Contribute to a smooth and positive student journey by ensuring a student-centred approach to support
- Be a friendly face on our Student Support Hub
You’ll be part of a collaborative and supportive team within Teaching, Learning and Student Experience (TLSE).
We work closely across Schools, Faculties and central services to deliver a joined-up, inclusive service for students.
This is a busy but welcoming environment where teamwork, flexibility and continuous improvement are highly valued.
We welcome applications from candidates with a range of backgrounds and experiences. If you’re enthusiastic and willing to learn, we’d love to hear from you.
- What you’ll bring
- Experience supporting students, customers, or service users
- Strong communication skills, with the ability to explain information clearly and sensitively
- Good organisational skills and attention to detail
- Confidence using digital tools (or a willingness to learn)
- A professional, approachable and student‑focused attitude
- An understanding of confidentiality and handling sensitive information
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported.
We actively encourage applications from people of all backgrounds, identities and experiences.
We particularly welcome applications from individuals who are under‑represented in higher education and from those who bring different perspectives to our community.
- Be part of a team that makes a real difference to students
- Develop your skills in a supportive environment
- Work in a role with variety, purpose and impact
- Contribute to an inclusive and student‑centred culture
Benefits
- Generous employer pension contribution
- Christmas closure across all departments outside of annual leave and bank holidays
- Purple Place employee discount platform
For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.
This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.
We are an open place of enquiry and challenge.
We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions.
Find out more from our Freedom of Speech Policy.
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Contact Details:
The University of Manchester Recruitment Team
