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- Tasks: Coordinate admissions and support for online and blended learners globally.
- Company: Join a leading university focused on student experience and support.
- Benefits: Enjoy a fantastic pension scheme, health services, and generous leave.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
- Other info: Hybrid working options available with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 Ā£ per year.
We are recruiting for a permanent, full-time position (35 hours per week) to the role of Teaching, Learning and Student Experience Coordinator (Student Support), within Student and Academic Services, within the Directorate of the Student Experience. The role involves coordinating admissions and ongoing student support to online and blended learners both in the UK and overseas. Our learners may be studying part time for a Post Graduate qualification or completing a short course as part of their career development.
Responsibilities
- Coordinate admissions and ongoing student support to online and blended learners both in the UK and overseas.
- Provide online welcome sessions to new students via web conferencing software and train new students in the use of this software and help them diagnose and resolve problems.
- Answer queries directly from OBL students by phone, email or online, and advocate for the student in tracking down answers from other University support teams.
- Be a problem-solver with excellent communication skills; maintain appropriate levels of confidentiality.
- Assist with supporting online services and/or students within an educational environment (advantageous but not essential).
- Organise own time, prioritise workloads and work effectively as part of a team.
- Excellent verbal and written communication skills and strong analytical and problem-solving skills are essential.
- Have good general computing skills, particularly in MS Word, MS Excel, MS Outlook, and online meeting software; undertake further technical training where necessary.
- It would be advantageous to have experience with the Canvas VLE and familiarity with online/blended learning.
What you will get in return
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. Hybrid working arrangements may be considered.
Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to recruitmentservices.people@manchester.ac.uk. Any CVās submitted by a recruitment agency will be considered a gift.
Enquiries about the vacancy, shortlisting and interviews: Name: Pam Giblin Email: pam.giblin@manchester.ac.uk General enquiries: Email: recruitmentservices.people@manchester.ac.uk Technical support: https://jobseekersupport.jobtrain.co.uk/support/home This vacancy will close for applications at midnight on the closing date. Please see the link below for the Further Particulars document which contains the person specification criteria.
Teaching, Learning and Student Experience Coordinator in Manchester employer: The University of Manchester
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Teaching, Learning and Student Experience Coordinator in Manchester
āØTip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
āØTip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about the role or even a referral!
āØTip Number 3
Practice makes perfect! Prepare for common interview questions related to student support and online learning. Role-play with a friend or use video tools to refine your delivery and confidence.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets seen. Plus, it shows youāre genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Teaching, Learning and Student Experience Coordinator in Manchester
Some tips for your application š«”
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Teaching, Learning and Student Experience Coordinator. We want to see how you can contribute to supporting our online and blended learners!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your verbal and written skills. Whether itās through clear examples or a well-structured cover letter, let us know you can communicate effectively!
Highlight Problem-Solving Abilities: Weāre looking for someone who can tackle challenges head-on. Share specific instances where youāve successfully resolved issues, especially in an educational context. This will show us youāre the problem-solver we need!
Apply Through Our Website: Donāt forget to submit your application through our website! Itās the best way for us to receive your details and ensures youāre considered for the role. Plus, itās super easy to do!
How to prepare for a job interview at The University of Manchester
āØKnow the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Teaching, Learning and Student Experience Coordinator. Familiarise yourself with the specifics of coordinating admissions and supporting online learners. This will help you answer questions confidently and show that you're genuinely interested in the role.
āØShowcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with students or colleagues in the past. Think about times when you resolved issues or provided support, and be ready to discuss these experiences during the interview.
āØDemonstrate Problem-Solving Abilities
Be prepared to discuss scenarios where you've had to troubleshoot or solve problems, especially in an educational context. Highlight your analytical skills and how you approach challenges, as this will resonate well with the interviewers looking for a proactive problem-solver.
āØFamiliarise Yourself with Relevant Technology
Since the role involves using online meeting software and possibly the Canvas VLE, brush up on these tools before your interview. If you have experience with them, share specific examples of how you've used these technologies to enhance student support or learning experiences.
