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- Tasks: Support students and enhance their learning experience through administrative tasks and customer service.
- Company: Join a leading university committed to student success and inclusivity.
- Benefits: Enjoy a fantastic pension scheme, health services, generous leave, and local discounts.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Strong digital skills and a passion for providing excellent support.
- Other info: Flexible working options available; great opportunity for career growth.
The predicted salary is between 24000 - 36000 £ per year.
This role forms part of the School Teaching, Learning and Student Experience (TLSE) team, which is responsible for administering a high-quality service of support to students on our Undergraduate and Postgraduate Taught programmes of study. In addition to these responsibilities, the role will be embedded within the Curriculum & Programmes sub-team of TLSE, and support with activities such as timetabling, committee servicing and student enquiry management across all UG and PGT programmes.
The ideal candidate will have strong digital literacy skills, be able to provide excellent administrative support and customer service and remain flexible and adaptable.
Please refer to the Further Particulars for further details. When completing the additional information section of your application, please ensure you refer to the job description and person specification, as this will form an integral part of the shortlisting process.
What you will get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working. Hybrid working arrangements may be considered.
Please be aware that due to the number of applications we unfortunately may not be able to provide individual feedback on your application. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk. Any CVs submitted by a recruitment agency will be considered a gift.
Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Enquiries about the vacancy, shortlisting and interviews:
Name: Mabel Yau, TLSE Coordinator
Email: mabel.yau@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
Jobtrain: 0161 850 2004
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date. Please see the link below for the Further Particulars document which contains the person specification criteria.
Teaching, Learning and Student Experience Assistant in Manchester employer: The University of Manchester
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teaching, Learning and Student Experience Assistant in Manchester
✨Tip Number 1
Get to know the TLSE team and their work! Research the specific programmes they support and think about how your skills can enhance their service. This will help you stand out during interviews.
✨Tip Number 2
Practice your digital literacy skills! Since this role requires strong tech abilities, brush up on relevant software and tools that might be used in administrative tasks. We all know confidence shines through in interviews!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've provided excellent support or resolved issues. We want to hear those stories that demonstrate your adaptability and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the student experience.
We think you need these skills to ace Teaching, Learning and Student Experience Assistant in Manchester
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description and person specification. We want to see how your skills match what we're looking for, so make sure to highlight relevant experiences in your application.
Show Off Your Digital Skills: Since strong digital literacy is key for this role, don’t forget to mention any tech tools or software you’re familiar with. We love seeing candidates who can navigate the digital landscape with ease!
Be Personable and Professional: Remember, this role involves providing excellent customer service. Use a friendly yet professional tone in your application to show us you can connect with students and staff alike.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The University of Manchester
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Teaching, Learning and Student Experience Assistant. Familiarise yourself with the key tasks like timetabling and student enquiry management. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Digital Skills
Since strong digital literacy is crucial for this role, be prepared to discuss your experience with various software and tools. Bring examples of how you've used technology to improve processes or enhance student experiences in previous roles or studies.
✨Customer Service is Key
This position requires excellent customer service skills. Think of specific instances where you’ve provided outstanding support to students or colleagues. Be ready to share these examples during your interview to showcase your ability to handle enquiries effectively.
✨Flexibility and Adaptability
The job description mentions the need for flexibility. Prepare to discuss times when you’ve had to adapt to changing circumstances or take on new challenges. This will show that you can thrive in a dynamic environment, which is essential for this role.