At a Glance
- Tasks: Manage hotel reservations and ensure smooth operations for a great customer experience.
- Company: Join a dynamic university team at the Hyatt Hotel.
- Benefits: Enjoy a generous pension, Christmas closure, and exclusive employee discounts.
- Other info: We value diverse perspectives and offer excellent career growth opportunities.
- Why this job: Make an impact by ensuring accurate data analysis and supporting accommodation needs.
- Qualifications: Experience in admin processes and teamwork, with a focus on data accuracy.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking a motivated and collaborative individual to join our team as Operations Assistant (Hotel). In this role, you’ll help the University meet its guaranteed bed‑night commitment at the Hyatt Hotel by managing the end‑to‑end process for accommodation reservations. You’ll bring a strong focus on accurate data analysis—reconciling booking information between hotel and University systems, spotting discrepancies and trends, and producing clear, reliable reports that support contract performance, financial monitoring and a great customer experience.
In this role, you will:
- Support the administration of the hotel contract, helping to ensure the terms of the bedroom guarantee agreement are met.
- Manage accommodation reservations on behalf of the School, Faculty and wider University, acting as a first point of contact and escalating issues where appropriate.
- Analyse and reconcile booking data between hotel and University systems, identify trends and discrepancies, and coordinate timely resolution with colleagues and the hotel reservations team.
- Maintain data integrity by keeping booking records complete, accurate and up‑to‑date, and ensuring reconciliation evidence is retained in line with local processes and information governance requirements.
- Work with the Executive Education Centre and the University Conference Team to capture potential accommodation business and support forward planning.
We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.
About You
We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:
Essential Criteria- Understanding of administrative processes, data quality principles, and the importance of accurate data analysis, reconciliation and record keeping.
- Aware of confidentiality and information governance requirements when handling customer and booking information.
- Experience of working with administrative processes in a customer‑facing environment.
- Experience of working collaboratively within a team, providing flexible support to colleagues.
- Experience of maintaining accurate datasets/records, reconciling information from different sources, and producing routine reports and analysis (including using standard IT applications).
We value transferable skills and real‑world experience as much as formal qualifications. Our benefits include:
- Generous employer pension contribution
- Christmas closure across all departments outside of annual leave and bank holidays
- Purple Place employee discount platform
Operations Assistant (Hotel) in Manchester employer: The University of Manchester
Join a dynamic team at the Hyatt Hotel, where we prioritise collaboration and employee growth. As an Operations Assistant, you'll benefit from a supportive work culture that values diverse perspectives and offers generous benefits, including a substantial pension contribution and unique employee discounts. This role not only allows you to contribute to a meaningful customer experience but also provides opportunities for professional development within a vibrant university environment.
Contact Details:
The University of Manchester Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant (Hotel) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the hotel and hospitality industry, especially those who work at the Hyatt or similar establishments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and data analysis. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've reconciled data or improved processes in previous roles. This will demonstrate your ability to handle the responsibilities of the Operations Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Operations Assistant (Hotel) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Assistant role. Highlight your experience with data analysis and administrative processes, as these are key to what we’re looking for.
Showcase Your Team Spirit:We love collaboration! In your application, share examples of how you’ve worked well in a team. Mention any experiences where you provided support to colleagues or resolved issues together.
Be Detail-Oriented:Since accuracy is crucial for this role, emphasise your attention to detail. Talk about your experience with maintaining accurate records and reconciling data, as this will show us you understand the importance of data integrity.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The University of Manchester
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Operations Assistant role. Familiarise yourself with the hotel contract administration and the importance of accurate data analysis. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be ready to share examples of how you've worked effectively within a team. Highlight any experiences where you provided flexible support to colleagues or resolved issues together. This will demonstrate your ability to fit into their team culture.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to discuss how you've maintained accurate datasets and reconciled information in previous roles. If you can, bring along examples of reports you've produced or trends you've identified, as this will showcase your analytical abilities.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. Inquire about how they measure success in the Operations Assistant position or what challenges the team currently faces. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
