At a Glance
- Tasks: Support and enhance Microsoft 365 services for staff and students at the University.
- Company: Join the vibrant IT Services team at the University of Manchester.
- Benefits: Generous leave, pension scheme, well-being programme, and learning opportunities.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a real impact by improving digital collaboration in a dynamic environment.
- Qualifications: Experience with Microsoft 365 support and strong technical communication skills.
The predicted salary is between 36000 - 60000 € per year.
About IT Services
IT Services at the University of Manchester is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for our staff, students, and researchers.
The Team
The Digital Workplace team enables staff and students to work, communicate, and collaborate effectively using Microsoft 365 and other modern collaboration tools. We manage, support, and improve services such as Teams, SharePoint, OneDrive, Power Platform, and Exchange, ensuring they are secure, reliable, and easy to use. We also manage and support the adoption of M365 Copilot and other AI tools to help people work smarter and more efficiently. Our focus is on delivering a seamless digital experience and continuously improving how the University works in a digital-first world.
The Role
Based within the Digital Workplace team, the Microsoft 365 Support Engineer plays a pivotal role in supporting the University's suite of collaboration and productivity platforms, ensuring they meet organisational needs; support staff and student productivity; and remain at the forefront of technological innovation. They will provide second and third-line support for the University's Microsoft 365 (M365) platform and other associated collaboration services, ensuring they are reliable and secure.
In addition, the postholder will contribute to knowledge transfer, documentation, and the upskilling of first-line support teams to improve service resilience and user experience. The role will also support selected legacy systems during transition periods and play a supporting role in projects to modernise, decommission, or migrate these systems into the Microsoft 365 ecosystem.
The Person
The successful candidate should be able to demonstrate:
- Strong experience supporting Microsoft 365 in a large or complex organisation.
- Proven experience of providing second and/or third-line technical support (for M365 products).
- Good working knowledge of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Azure AD/Entra ID.
- Experience of automating administrative tasks using PowerShell, Power Automate, or Microsoft Graph API.
- Experience supporting or transitioning from legacy IT systems.
- Experience creating technical documentation and knowledge articles.
- Ability to communicate technical concepts clearly to non-technical audiences.
Desirable qualifications: Microsoft 365 Certified Administrator Expert; other relevant Microsoft Certified qualifications, ITIL Foundation.
What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:
- Generous annual leave allowance, including Christmas/New Year closure;
- Pension scheme membership to provide benefits for you and your family;
- Well-being programme with counselling, fitness, and leading sports facilities;
- Learning and development opportunities;
- Season ticket loans for public transport;
- Cycle to Work Scheme;
- Workplace nursery scheme;
- Staff recognition schemes;
- Staff discounts on a range of products and services including travel and high street savings.
In fact, there are so many benefits available you can see more of them by clicking here.
Find out more about our organisation and values: IT Services: About us and ITS Practice Charter.
As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are made on merit. Our University is positive about flexible working.
Blended working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
This vacancy will close for applications at midnight on the closing date.
Microsoft 365 Support Engineer in Manchester employer: The University of Manchester
The University of Manchester offers a dynamic and inclusive work environment within its IT Services department, where the Microsoft 365 Support Engineer will play a crucial role in enhancing digital collaboration for staff and students. With a strong focus on employee well-being, generous leave allowances, and extensive learning and development opportunities, this position not only supports professional growth but also fosters a culture of innovation and teamwork. Located in a vibrant city, the university provides unique benefits such as a workplace nursery scheme and staff discounts, making it an exceptional employer for those seeking meaningful and rewarding careers.
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft 365 Support Engineer in Manchester
✨Tip Number 1
Get to know the company inside out! Research the University of Manchester and its IT Services. Understand their values, mission, and the specific tools they use like Microsoft 365. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Engaging with people in the Digital Workplace team can give you insider info and might even lead to a referral. We all know how valuable those can be!
✨Tip Number 3
Prepare for the technical interview! Brush up on your knowledge of Microsoft 365 products and be ready to discuss your experience with them. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with non-technical audiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Make sure to highlight your relevant skills and experiences that align with the job description.
We think you need these skills to ace Microsoft 365 Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with Microsoft 365 and the specific tools mentioned in the job description. We want to see how your skills align with what we're looking for!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your experience with Exchange Online, Teams, SharePoint, and any automation you've done with PowerShell or Power Automate. This is your chance to shine!
Communicate Clearly:Remember, we need someone who can explain complex tech stuff to non-tech folks. Use clear language in your application to demonstrate your ability to communicate effectively. It’ll make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The University of Manchester
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365 products like Teams, SharePoint, and OneDrive. Be ready to discuss your experience with these tools and how you've supported them in previous roles. This will show that you're not just familiar with the software but can also provide valuable insights into its functionality.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you provided second or third-line support and how you resolved complex problems. This will demonstrate your ability to think critically and act decisively under pressure.
✨Communicate Clearly and Effectively
Since you'll be working with non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on how you can bridge the gap between tech jargon and user-friendly language. This skill is crucial for ensuring a seamless digital experience for staff and students.
✨Highlight Your Documentation Skills
Be prepared to discuss your experience in creating technical documentation and knowledge articles. Mention any tools or methods you use to ensure that information is clear and accessible. This will show that you understand the importance of knowledge transfer and upskilling others in the team.
