We are looking for two Library Experience Advisors to join our friendly Library Experience Team. You’ll play a key role in creating a welcoming environment by offering friendly, user focused support across our library sites, helping ensure every visitor has a positive and productive experience.
About The Role
In this role, you will:
- Support library users directly, helping them navigate and confidently use library systems, databases and collections.
- Connect users with library services, resources and spaces.
- Provide clear, responsive and supportive help in person and online.
- Contribute to maintaining welcoming, accessible and well managed‑ library environments.
The role is campus based.
About The Library Experience Team
The Library Experience Team serves as the first point of contact, handling membership applications, customer enquiries as well as accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.
Recruitment Process
We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, hospitality, retail or community services.
Other Requirements
- To work assigned shift patterns
- To work at any Library site as required
- To be flexible in relation to hours of work as may be reasonably requested from time to time
- To wear branded clothing
What you will get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
Hybrid working arrangements may be considered.
Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Enquiries about the vacancy, shortlisting and interviews:
Name: Paul Ralphs, Assistant Library Experience Manager
Email: paul.ralphs@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
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Library Experience Advisor (two posts available) in Manchester employer: The University of Manchester
The University of Manchester is an excellent employer, offering a vibrant work culture that values diversity and inclusivity. As a Sport Centre Assistant, you'll enjoy flexible shifts while contributing to a dynamic environment that prioritises high-quality experiences for all users. With ample opportunities for personal and professional growth, working at our esteemed institution allows you to make a meaningful impact in the community.
Contact Details:
The University of Manchester Recruitment Team
