At a Glance
- Tasks: Support library users and create a welcoming environment across our library sites.
- Company: Join our friendly Library Experience Team at a leading educational institution.
- Benefits: Enjoy a fantastic pension scheme, health services, and generous annual leave.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Make a positive impact on visitors' experiences in a vibrant library setting.
- Qualifications: Experience in customer service or support roles is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Library Experience Advisor to join our friendly Library Experience Team. You’ll play a key role in creating a welcoming environment by offering friendly, user focused support across our library sites, helping ensure every visitor has a positive and productive experience.
About The Role
In this role, you will:
- Support library users directly, helping them navigate and confidently use library systems, databases and collections.
- Connect users with library services, resources and spaces.
- Provide clear, responsive and supportive help in person and online.
- Contribute to maintaining welcoming, accessible and well managed library environments.
The role is campus based.
About The Library Experience Team
The Library Experience Team serves as the first point of contact, handling membership applications, customer enquiries as well as accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.
Recruitment Process
We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, hospitality, retail or community services. If you require any reasonable adjustments throughout the recruitment process, please let us know.
Shortlisting
As a first element of the shortlisting process, we will assess candidates' applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, doing your best to evidence all the essential knowledge, skills and experience.
Interview
Shortlisted candidates will be invited to interview. You’ll have the opportunity to discuss your experience, demonstrate how you would apply it to this role, and share ideas with the interview panel.
Please be aware that due to the number of applications we receive we will unfortunately not be able to provide individual feedback on your application.
Other Requirements
- To work assigned shift patterns.
- To work at any Library site as required.
- To be flexible in relation to hours of work as may be reasonably requested from time to time.
Interested?
If you would like to find out more about the role, learn about the team, or ask any questions, we are planning to hold an online introductory session for interested candidates. This session is for information only and is not part of the recruitment process. Or, for an informal one-to-one discussion about the position, please contact: Paul Ralphs, Assistant Library Experience Manager paul.ralphs@manchester.ac.uk
What you will get in return
- Fantastic market leading Pension scheme.
- Excellent employee health and wellbeing services including an Employee Assistance Programme.
- Exceptional starting annual leave entitlement, plus bank holidays.
- Additional paid closure over the Christmas period.
- Local and national discounts at a range of major retailers.
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to people.talent@manchester.ac.uk. Any CVs submitted by a recruitment agency will be considered a gift.
Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Enquiries about the vacancy, shortlisting and interviews
Name: Paul Ralphs, Assistant Library Experience Manager
Email: paul.ralphs@manchester.ac.uk
General enquiries
Email: recruitmentservices.people@manchester.ac.uk
Technical support
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date. Please see the link below for the Further Particulars document which contains the person specification criteria.
Library Experience Advisor in Manchester employer: The University of Manchester
Join our vibrant Library Experience Team, where we prioritise creating a welcoming and supportive environment for all library visitors. With excellent employee benefits such as a market-leading pension scheme, generous annual leave, and a strong focus on health and wellbeing, we are committed to fostering a positive work culture that encourages personal and professional growth. Located on campus, this role offers the unique opportunity to engage directly with the community, making a meaningful impact in the lives of library users.
Contact Details:
The University of Manchester Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Experience Advisor in Manchester
✨Tip Number 1
Get to know the Library Experience Team! Before your interview, check out their services and think about how you can contribute. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your people skills! Since this role is all about user support, try role-playing common library scenarios with a friend. It’ll help you feel more confident when interacting with visitors.
✨Tip Number 3
Be prepared to share your ideas! During the interview, don’t hesitate to suggest ways to improve the library experience. We love fresh perspectives, and it shows you’re proactive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Library Experience Advisor in Manchester
Some tips for your application 🫡
Show Us Your Experience:When you’re filling out your application, make sure to highlight your relevant experience. We want to see how your skills match the person specification, so don’t hold back on sharing examples that showcase your user-focused support abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your responses well. This will help us understand your qualifications quickly and easily.
Tailor Your Application:Make your application stand out by tailoring it specifically for the Library Experience Advisor role. Use keywords from the job description and demonstrate how your background aligns with what we’re looking for in a candidate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at The University of Manchester
✨Know Your Library Systems
Familiarise yourself with the library systems, databases, and collections that you’ll be supporting users with. Being able to confidently discuss how these resources work will show your commitment to providing excellent user-focused support.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Whether it’s in education, hospitality, or retail, demonstrating your ability to connect with users and create a welcoming environment is key.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like assisting a confused library user or managing a busy period. Think through potential scenarios beforehand so you can respond clearly and confidently during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the Library Experience Team or the role itself. This shows your genuine interest and helps you understand how you can contribute to creating a positive library environment.
