At a Glance
- Tasks: Provide front of house services and promote sport facilities memberships.
- Company: The University of Manchester, a vibrant community with over 16,000 students and staff.
- Benefits: Market-leading pension, health services, generous leave, and local discounts.
- Other info: Flexible working options available; diverse and inclusive workplace.
- Why this job: Join a passionate team supporting active lifestyles and making a difference in the community.
- Qualifications: Enthusiastic, engaging personality with a commitment to customer service.
The predicted salary is between 24000 - 36000 £ per year.
The University of Manchester has over 16,000 students and staff taking part in organised sport and physical activity through the University. The University recognises the importance of an active lifestyle in both the experiences that these opportunities provide our audiences as well as the positive impact that they have on their wellbeing.
Delivery of our sport and physical activity strategy is through UoM Sport which is based across our campuses primarily in Fallowfield at the Armitage Sports Centre and in Manchester University Students’ Union on Oxford Road. Our activities take place across the city utilising a range of city facilities in supporting our community being active and promoting physical activity opportunities through our facilities and programmes.
The university therefore is looking to appoint a highly motivated and enthusiastic person to work as a Sport Centre Supervisor. As part of the Customer Service team, the successful candidate will be responsible for providing front of house services to all customers and site visitors and administer, process and promote sport facilities memberships and bookings. We are therefore looking for an enthusiastic and engaging individual to join UoM Sport to support our students and staff being more physically active in our programmes and facilities.
What will you get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. Our University is positive about flexible working.
Hybrid working arrangements may be considered. Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk. Any CV’s submitted by a recruitment agency will be considered a gift. Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Enquiries about the vacancy, shortlisting and interviews:
Name: Evie Manley
Email: evie.manley@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
Jobseeker Support
This vacancy will close for applications at midnight on the closing date. Please see the link below for the Further Particulars document which contains the person specification criteria.
Customer Service Assistant in Manchester employer: The University of Manchester
The University of Manchester is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With a strong commitment to employee growth, you will have access to comprehensive benefits including leading pension schemes and health services, all while contributing to the strategic direction of a prestigious institution in a vibrant city known for its rich cultural heritage and academic excellence.
Contact Details:
The University of Manchester Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Manchester
✨Tip Number 1
Get to know the University of Manchester and its sports culture! Research their programmes and facilities so you can chat about them during your interview. Showing genuine interest will make you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about scenarios where you've gone above and beyond for customers, as this role is all about providing top-notch service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the UoM Sport team!
We think you need these skills to ace Customer Service Assistant in Manchester
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for sport and customer service shine through! Make sure to express why you're excited about the role and how you can contribute to promoting physical activity at UoM.
Tailor Your Application:Don’t just send a generic application. Take the time to align your skills and experiences with the specific requirements mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements without waffling!
Apply Through Our Website:Make sure to submit your application via our official website. It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at The University of Manchester
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the responsibilities, especially around providing front of house services and promoting sport facilities memberships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Enthusiasm
The University is looking for a highly motivated and enthusiastic individual. During the interview, let your passion for sports and physical activity shine through. Share personal experiences or stories that highlight your commitment to promoting an active lifestyle, as this aligns perfectly with their mission.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing bookings. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to engage with a diverse audience. This will showcase your readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the sport programmes offered, or how success is measured in the role. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
