At a Glance
- Tasks: Support and enhance library services, ensuring a welcoming experience for all users.
- Company: The University of Manchester, committed to inclusivity and service excellence.
- Benefits: Market-leading pension, health services, generous leave, and local discounts.
- Other info: Flexible working options and opportunities for personal development.
- Why this job: Join a dynamic team making a real difference in the library experience.
- Qualifications: Customer service skills and a passion for creating inclusive environments.
The predicted salary is between 30000 - 40000 € per year.
The University of Manchester Library is seeking an enthusiastic and customer‑focussed Assistant Library Experience Manager to support the delivery of exceptional frontline services and create welcoming, inclusive, and high‑quality experiences for all library users.
About The Role
Working closely with the Library Experience and Spaces Manager, you will use your customer‑service expertise to support and develop the Library Experience Team, ensuring the consistent delivery of excellent frontline services. You will:
- Support the development and delivery of inclusive library services and spaces.
- Act as a first point of operational escalation for Library Experience Coordinators, using appropriate decision making to manage and resolve issues.
- Take a lead role in the operational delivery of recruitment, performance management processes, and development of staff and services.
All activities will align with our commitment to service excellence. The role is predominantly campus based but there will be opportunity to work from home from time to time.
About The Library Experience Team
The Library Experience Team serves as the first point of contact, handling membership, enquiries and accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.
Recruitment Process
We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, or community services. If you require any reasonable adjustments throughout the recruitment process, please let us know.
Shortlist: As a first element of the shortlisting process, we will assess candidates’ applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, doing your best to evidence all the essential knowledge, skills and experience.
Interview: Shortlisted candidates will be invited to interview. You’ll have the opportunity to discuss your experience, demonstrate how you would apply it to this role, and share ideas with the interview panel. Please be aware that due to the number of applications we receive we will unfortunately not be able to provide individual feedback on your application.
Equality, Diversity & Inclusion
The University of Manchester values a diverse workforce and welcomes applications from all sections of the community.
What you will get in return
- Fantastic market leading pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
Our University is positive about flexible working.
Other Requirements
- To work at any Library site as required
- To carry out such other duties as may reasonably be associated with the grade and a role of this nature
- To be flexible in relation to hours of work as may be reasonably requested from time to time
For an informal discussion about the role, contact: Natalie Patton, Library Experience and Spaces Manager.
Assistant Library Experience Manager in Manchester employer: The University of Manchester
The University of Manchester Library is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and service excellence. With a strong commitment to employee wellbeing, staff enjoy a fantastic pension scheme, generous annual leave, and opportunities for professional growth within a supportive environment. Located in the heart of Manchester, the library provides a dynamic setting for those passionate about enhancing user experiences and contributing to a diverse community.
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Library Experience Manager in Manchester
✨Tip Number 1
Get to know the University of Manchester Library inside out! Familiarise yourself with their services and spaces so you can chat confidently about how you can enhance the library experience for users.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or support library users. Role-playing these situations can help you feel more prepared for the interview.
✨Tip Number 3
Network with current library staff if you can. They can provide insights into the team culture and what it’s really like to work there, plus it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and shows you’re serious about joining the Library Experience Team.
We think you need these skills to ace Assistant Library Experience Manager in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've made a positive impact on users in previous roles, so share specific examples that demonstrate your ability to create welcoming and inclusive experiences.
Align with Our Values:Read through the job description and align your application with our commitment to service excellence. Use similar language and phrases to show that you understand what we’re all about and how you can contribute to our mission.
Be Specific About Your Experience:When addressing the person specification, be as specific as possible about your relevant experience. We’re looking for clear evidence of how your skills match the requirements, so don’t hold back on the details!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the information you need right there!
How to prepare for a job interview at The University of Manchester
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about specific examples where you've gone above and beyond to help someone, especially in a library or educational setting. This will show that you understand the importance of creating welcoming experiences for all users.
✨Familiarise Yourself with Inclusivity
Since the role focuses on inclusive library services, do some research on best practices in inclusivity within library settings. Be ready to discuss how you would support diverse user needs and create an environment where everyone feels welcome.
✨Prepare for Operational Scenarios
Think about potential operational challenges you might face in this role. Prepare to discuss how you would handle issues as they arise, especially in terms of decision-making and team management. This will demonstrate your readiness to step up as a first point of escalation.
✨Show Your Passion for Libraries
Let your enthusiasm for libraries shine through during the interview. Share why you love working in this environment and how you can contribute to enhancing the library experience for users. A genuine passion can set you apart from other candidates.
